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Guest Service Representative

Posted September 12, 2020

WoodSpring Suites Denver Centennial
Centennial, CO
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About This Job

Job Responsibilities

Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.

Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.

Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.

Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.

Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.

Essential Functions

Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.

  • Secures payment; verifies and adjusts billing. Verifies customers' credit, and establish how the customer will pay for the accommodation. Computes bills, collects payments, and make change for guests.
  • Keeps abreast of hotel policies concerning room/sign rates, group and other discounts, and special offerings.
  • Maintains proficiency in all location computer and software systems.
  • Issues room keys, identifies and explains room features to guests. Supplies guests with directions and information regarding property amenities, services, hours of operation and local areas of interest.
  • Keeps records of room availability/inventory management, and guests' accounts.
  • Performs bookkeeping activities including running reports, posting payments to guest folios.
  • Records guest comments or complaints, referring customers to General Manager as necessary.
  • Contacts housekeeping or maintenance staff when guests report problems.
  • Responds to emergency situations.
  • Cleans and maintains common areas within the hotel: hallways, lobbies, restrooms, corridors, elevators, stairways, to WoodSpring standards.
  • Assists guests in checking in or out as directed by the General Manager.
  • Keeps store rooms in clean, safe, and organized condition at all times.
  • Assists other employees in completing their respective duties, as necessary, to achieve guest ready rooms, public areas, and outstanding customer service.
  • Cleans and maintains lobby, entrance doors including snow removal from entrances, sidewalks, and emergency exits.
  • Works in laundry room area loading and unloading washers and dryers and folding items.
  • Notify General Manager or Maintenance Technician of any major repairs.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Serves as Manager-on-Duty in General Manager and/or Lead GSR absence.
  • Prepares housekeeping duty rosters for move-out and stay-over cleans.
  • Inspects/stocks housekeeping carts for service preparedness.
  • Inspect rooms for guest readiness.
  • Other duties as assigned.

Essential Functions are not all inclusive; other duties may be assigned.

Competencies

Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.

Communication – Convey information clearly, correctly, and succinctly.

Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.

Interpersonal Skills – Displays the skills to work effectively with others.

Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.

Skills/Qualifications

  • High school diploma or equivalent.
  • 1-5 years prior guest service experience in a hotel is preferred.
  • Must have computer skills; the ability to access and accurately input information into a computer system.
  • Must maintain a professional appearance and demeanor.
  • Friendly, cooperative manner and patience in dealing with unreasonable requests or rude customers.
  • Must have flexible schedule.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
  • Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
  • Frequent lifts, carries, or otherwise moves and positions objects weighing up to 50 lbs.
  • Frequently bends, kneels, crouches.
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, wiping, pushing, lifting.
  • Exposure to adverse weather conditions, hazardous chemicals, odors, dirt and dust.
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About this Employer

WoodSpring Suites Denver Centennial

13253 E Briarwood Ave
Centennial, CO 80112

(720) 214-2226

WoodSpring Suites Denver Centennial - Extended Stay Hotel in Centennial, CO in the Denver Tech Center 

Located off Arapahoe Road - between I-25 and Route 83 - WoodSpring Suites Denver Centennial is a better kind of extended stay hotel with comfortable rooms for business travelers, Tech Center workers, vacationers, students, and military members, and those moving to/within the area. Weekly rates, monthly / long-stay rates, and nightly rates cost less, per night, the longer guests stay. Three suite styles, with queen-sized beds, and in-room kitchens. A 100% smoke-free hotel with pet-friendly hotel rooms. Fitness centerand laundry room available 24/7. All guests enjoy free basic wi-fi and free parking.

WoodSpring Suites Denver Centennial is an extended stay hotel in the Denver Tech Center that offers easy, quick access to the entire Denver metro area including:

  • Centennial, Colorado (3 miles), Denver Tech Center (0 - 4 miles), Parker (8 miles), Littleton and Englewood (11 miles), Aurora (13 miles), Denver, CO (17 miles), Lakewood (20 miles), Morrison (27 miles)
  • Denver International Airport / DEN Airport (31 miles), Centennial Airport / APA (2 miles), Denver RTD Bus Routes 99, 135, 169, 169L (<.5 mile), Arapahoe Transit Center and Dry Creek Train Station (3 miles)
  • Buckley Air Force Base / Buckley AFB (15 miles), Sky Ridge Medical Center (7 miles), Colorado State University Global Campus (4 miles), Rocky Vista University of Osteopathic Medicine (3 miles)
  • Fiddler's Green Amphitheater (4 miles), UC Health / UCH / University of Colorado Hospital (14 miles), University of Denver (11 miles), Centennial Center Park, City Building, Municipal Court (.5 mile)
  • Cherry Creek State Park (3 miles), St. Jude Children's Research (5 miles), H20'Brien Park and Pool (8 miles), Coors Field, Pepsi Center, Mile High Stadium, Denver Zoo, Denver Convention Center (14-17 miles)

A great blend of home-like comforts and hotel-like convenience, WoodSpring Suites Denver Centennial is an extended stay hotel that puts guest comfort first. Three guest rooms are available, all with queen-sized beds, a desk/table for working and eating, lots of space for resting, relaxing, and recharging, and in-room kitchens complete with stovetops, microwave ovens, full-sized refrigerator and freezer, and tons of cupboard and counter space as well as a prep sink. Additional items are available for purchase at the front desk. Some rooms also have leather love seats for another seating option. While our guest, all enjoy access to free basic wi-fi, free parking, 24/7 hotel laundry room and vending, and staff support. This hotel offers only non-smoking hotel rooms and is a 100% smoke-free hotel with pet-friendly hotel policies (see policy overview below).

Extended stay hotel guests will find a wide range of dining, shopping and grocery options near WoodSpring Suites Denver Centennial that include 2 Penguins Tap and Grill, Wendy's, Burger King, Fondue4U, Breads of the World, Sabor Mexican Grill, My Salad Chop, Chipotle, Noodles and Company, US Foods, Sonic Drive-In, Walmart Supercenter, Park Meadows Mall, Sam's Club, Kohl's, King Soopers, Dollar Tree, Chick-fil-A, IHOP, Target, Sprouts Farmers Market, Marshall's, CVS, Dick's Sporting Goods, Freddy's Frozen Custard and Steakburgers, Walgreen's, Qdoba, Village Inn, Kneader's Bakery and Cafe, and dozens more.

Traveling and moving - across town or the country - can be stressful, tiring, and very expensive. Not at WoodSpring Suites Denver Centennial. Our affordable weekly rates offer comfortable rooms with queen-sized beds, pet-friendly policies, free wi-fi, and second-to-none guest experience in the Denver Tech Center. 

While assistance / service animals are welcome at no additional charge (must be registered for staff awareness), this hotel allows pets and emotional support animals under the following conditions.
  • Limit of 2 (two) dog(s) weighing 75 lbs. or less (each) per guest room. No cats allowed.
  • Non-refundable pet fees include 50USD/pet room deposit and 10USD/pet room/night fee for the duration of the guest’s stay.
  • Hotel staff will inspect rooms during cleanings and after guest check-out and, as appropriate, assess fines for animal damage to the rooms or hotel common spaces.
  • All pets and assistance / service animals must comply with hotel’s animal requirements regarding noise and cleanliness. Violations may result in a fine, animal removal, early guest/animal departure, or a combination.
  • Contact the hotel's GENERAL MANAGER with specific questions or concerns regarding this animal policy.