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Head Room Attendant

Posted November 11, 2020

WoodSpring Suites Denver Centennial
Centennial, CO
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About This Job

Job Responsibilities

Maintains hotel rooms and public areas in a guest ready state. Works closely with the General Manager and other hotel staff to clean each room to brand standards, including inspecting every room to ensure it is guest ready. 

Head Room Attendants perform a wide variety of cleaning tasks in the hotel, cleaning both guest rooms, public spaces, and at times performing the duties of overnight/on-call, and/or Guest Service Representative. Work shifts vary by day and week and depending upon business needs. 

Besides performing the duties of a Room Attendant, the Head Room Attendant acts as a trainer and leader for other Room Attendants. The Head Room Attendant helps stock carts; ensures personal protective equipment is used, and that cleaning supplies are properly used.

 Essential Functions

  • Coordinates activities, cleaning priorities, and guest service needs with the front desk and management
  • Receives a list of rooms at the start of shift to identify rooms and public areas to be cleaned during Room Attendants’ shifts.
  • Maintains an orderly cart utilizing the detailed Cart Program.  The cart contains clean linens, towels, toiletry items, cleaning and disinfecting supplies, broom, dust pan and mop.  Carts should be stocked and ready to go at the beginning of each shift.
  • Inspects rooms and public areas to accepted health and safety standards for pest control.
  • Cleans rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, utilizing the detailed checklists so that health standards are met, and the property is clean to WoodSpring standards.
  • Cleans doors, door frames, vents, windows, cabinets, walls, outlets, packaged terminal air conditioner (PTAC) and windows.
  • Cleans and inspects fire prevention devices (smoke alarms and sprinklers).
  • Replaces soiled linen and towels, disinfects bathroom surfaces, dusts or wipes down all surfaces, sweeps and mops all floors.
  • Replenishes room supplies, toilet paper, soap, trash liners, etc.
  • Empties wastebaskets and transports other trash and waste to disposal areas.
  • Observes precautions required to protect hotel and guests, immediately reports any damage to a room, as well as any contents that should not be in a room (drugs, weapons, animals, etc.), to the General Manager.
  • Notifies General Manager of any maintenance issues.
  • Notifies General Manager of leftover guest belongings and bags and tags the items.
  • Keep storage areas clean, and organized.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Washes and folds laundry as necessary.
  • Inspects work performed to ensure that it meets specifications and established standards.
  • Position may require that employee cover on call, office closed desk hours and respond to guest emergencies, check ins or other service requests.  Company/Property cell phone will be provided.
  • Responds to hotel emergencies and masters all emergency policies and procedures.

Essential Functions are not all-inclusive; other duties may be assigned. 

Competencies

Communication—Listens well and follows instructions.

Dependability and reliability– Displays responsible behaviors at work:  attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic.  Behaving ethically, acting fairly, and taking responsibility.

Professionalism – Maintaining a professional presence.  Demonstrating self-control, maintaining a professional demeanor and a positive attitude. 

Skills/Qualifications

  • Quality Inspection process
  • Room Ready Inspection Experience
  • Blood borne pathogen Certification preferred
  • Hotel/Apartment/Cleaning Experience
  • OSHA Certified preferred
  • Effective time management skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift up to 50 lbs.
  • Continuous standing, walking, pushing, pulling, reaching, moving about, and lifting furniture/furnishings
  • Frequently bends, kneels and crouches
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, pushing, wiping
  • Exposure to hazardous chemicals (cleaning materials), odors, dirt and dust
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About this Employer

WoodSpring Suites Denver Centennial

13253 E Briarwood Ave
Centennial, CO 80112

(720) 214-2226

WoodSpring Suites Denver Centennial - Extended Stay Hotel in Centennial, CO in the Denver Tech Center 

Located off Arapahoe Road - between I-25 and Route 83 - WoodSpring Suites Denver Centennial is a better kind of extended stay hotel with comfortable rooms for business travelers, Tech Center workers, vacationers, students, and military members, and those moving to/within the area. Weekly rates, monthly / long-stay rates, and nightly rates cost less, per night, the longer guests stay. Three suite styles, with queen-sized beds, and in-room kitchens. A 100% smoke-free hotel with pet-friendly hotel rooms. Fitness centerand laundry room available 24/7. All guests enjoy free basic wi-fi and free parking.

WoodSpring Suites Denver Centennial is an extended stay hotel in the Denver Tech Center that offers easy, quick access to the entire Denver metro area including:

  • Centennial, Colorado (3 miles), Denver Tech Center (0 - 4 miles), Parker (8 miles), Littleton and Englewood (11 miles), Aurora (13 miles), Denver, CO (17 miles), Lakewood (20 miles), Morrison (27 miles)
  • Denver International Airport / DEN Airport (31 miles), Centennial Airport / APA (2 miles), Denver RTD Bus Routes 99, 135, 169, 169L (<.5 mile), Arapahoe Transit Center and Dry Creek Train Station (3 miles)
  • Buckley Air Force Base / Buckley AFB (15 miles), Sky Ridge Medical Center (7 miles), Colorado State University Global Campus (4 miles), Rocky Vista University of Osteopathic Medicine (3 miles)
  • Fiddler's Green Amphitheater (4 miles), UC Health / UCH / University of Colorado Hospital (14 miles), University of Denver (11 miles), Centennial Center Park, City Building, Municipal Court (.5 mile)
  • Cherry Creek State Park (3 miles), St. Jude Children's Research (5 miles), H20'Brien Park and Pool (8 miles), Coors Field, Pepsi Center, Mile High Stadium, Denver Zoo, Denver Convention Center (14-17 miles)

A great blend of home-like comforts and hotel-like convenience, WoodSpring Suites Denver Centennial is an extended stay hotel that puts guest comfort first. Three guest rooms are available, all with queen-sized beds, a desk/table for working and eating, lots of space for resting, relaxing, and recharging, and in-room kitchens complete with stovetops, microwave ovens, full-sized refrigerator and freezer, and tons of cupboard and counter space as well as a prep sink. Additional items are available for purchase at the front desk. Some rooms also have leather love seats for another seating option. While our guest, all enjoy access to free basic wi-fi, free parking, 24/7 hotel laundry room and vending, and staff support. This hotel offers only non-smoking hotel rooms and is a 100% smoke-free hotel with pet-friendly hotel policies (see policy overview below).

Extended stay hotel guests will find a wide range of dining, shopping and grocery options near WoodSpring Suites Denver Centennial that include 2 Penguins Tap and Grill, Wendy's, Burger King, Fondue4U, Breads of the World, Sabor Mexican Grill, My Salad Chop, Chipotle, Noodles and Company, US Foods, Sonic Drive-In, Walmart Supercenter, Park Meadows Mall, Sam's Club, Kohl's, King Soopers, Dollar Tree, Chick-fil-A, IHOP, Target, Sprouts Farmers Market, Marshall's, CVS, Dick's Sporting Goods, Freddy's Frozen Custard and Steakburgers, Walgreen's, Qdoba, Village Inn, Kneader's Bakery and Cafe, and dozens more.

Traveling and moving - across town or the country - can be stressful, tiring, and very expensive. Not at WoodSpring Suites Denver Centennial. Our affordable weekly rates offer comfortable rooms with queen-sized beds, pet-friendly policies, free wi-fi, and second-to-none guest experience in the Denver Tech Center. 

While assistance / service animals are welcome at no additional charge (must be registered for staff awareness), this hotel allows pets and emotional support animals under the following conditions.
  • Limit of 2 (two) dog(s) weighing 75 lbs. or less (each) per guest room. No cats allowed.
  • Non-refundable pet fees include 50USD/pet room deposit and 10USD/pet room/night fee for the duration of the guest’s stay.
  • Hotel staff will inspect rooms during cleanings and after guest check-out and, as appropriate, assess fines for animal damage to the rooms or hotel common spaces.
  • All pets and assistance / service animals must comply with hotel’s animal requirements regarding noise and cleanliness. Violations may result in a fine, animal removal, early guest/animal departure, or a combination.
  • Contact the hotel's GENERAL MANAGER with specific questions or concerns regarding this animal policy.