Posted May 16, 2020WoodSpring Suites Fort Myers Southeast
Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A cost-conscious extended stay hotel, WoodSpring Suites Fort Myers Southeast offers the comforts of home left behind while traveling. Business trips, vacations, academic semesters, military service, and early- and late-flights in and out of the airport are all made easier with a clean, comfortable room and nightly rates, weekly rates, and monthly rates / extended stay rates that grow less-expensive for each additional night a guest stays. Three room choices, all with in-room kitchens, double-/full-sized beds, and sleeper sofas (select rooms), include free wireless internet / free wi-fi, and access to guest laundry facilities and vending machines around the clock. Staff is always available to ensure guest comfort and satisfaction.
Simply combining the comforts of home and the ease of an extended stay hotel is at the core of WoodSpring Suites Fort Myers Southeast. Every guest should have a great stay. Three suite layouts, allowing one-to-four guests per room, have a mixture of double/full-sized beds and sleeper sofas. Every room has in-room kitchens that include microwave oven, two-burner stove, full-sized refrigerator/freezer and counter and cupboard space. A desk/table is great for eating and working. Guest laundry and vending keep guests looking their best and free wireless internet / free wi-fi keeps guests connected to the outside world.