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Head Room Attendant

Posted January 11, 2021

WoodSpring Suites Gulfport
Gulfport, MS
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About This Job

Job Responsibilities

Maintains hotel rooms and public areas in a guest ready state. Works closely with the General Manager and other hotel staff to clean each room to brand standards, including inspecting every room to ensure it is guest ready. 

Head Room Attendants perform a wide variety of cleaning tasks in the hotel, cleaning both guest rooms, public spaces, and at times performing the duties of overnight/on-call, and/or Guest Service Representative. Work shifts vary by day and week and depending upon business needs. 

Besides performing the duties of a Room Attendant, the Head Room Attendant acts as a trainer and leader for other Room Attendants. The Head Room Attendant helps stock carts; ensures personal protective equipment is used, and that cleaning supplies are properly used.

 Essential Functions

  • Coordinates activities, cleaning priorities, and guest service needs with the front desk and management
  • Receives a list of rooms at the start of shift to identify rooms and public areas to be cleaned during Room Attendants’ shifts.
  • Maintains an orderly cart utilizing the detailed Cart Program.  The cart contains clean linens, towels, toiletry items, cleaning and disinfecting supplies, broom, dust pan and mop.  Carts should be stocked and ready to go at the beginning of each shift.
  • Inspects rooms and public areas to accepted health and safety standards for pest control.
  • Cleans rooms, hallways, lobbies, restrooms, corridors, elevators, stairways, utilizing the detailed checklists so that health standards are met, and the property is clean to WoodSpring standards.
  • Cleans doors, door frames, vents, windows, cabinets, walls, outlets, packaged terminal air conditioner (PTAC) and windows.
  • Cleans and inspects fire prevention devices (smoke alarms and sprinklers).
  • Replaces soiled linen and towels, disinfects bathroom surfaces, dusts or wipes down all surfaces, sweeps and mops all floors.
  • Replenishes room supplies, toilet paper, soap, trash liners, etc.
  • Empties wastebaskets and transports other trash and waste to disposal areas.
  • Observes precautions required to protect hotel and guests, immediately reports any damage to a room, as well as any contents that should not be in a room (drugs, weapons, animals, etc.), to the General Manager.
  • Notifies General Manager of any maintenance issues.
  • Notifies General Manager of leftover guest belongings and bags and tags the items.
  • Keep storage areas clean, and organized.
  • Provides inventory management to ensure property is equipped with necessary parts and supplies.
  • Washes and folds laundry as necessary.
  • Inspects work performed to ensure that it meets specifications and established standards.
  • Position may require that employee cover on call, office closed desk hours and respond to guest emergencies, check ins or other service requests.  Company/Property cell phone will be provided.
  • Responds to hotel emergencies and masters all emergency policies and procedures.

Essential Functions are not all-inclusive; other duties may be assigned. 

Competencies

Communication—Listens well and follows instructions.

Dependability and reliability– Displays responsible behaviors at work:  attendance and punctuality, attention to details, following directions, and fulfilling obligations.

Integrity – Displays strong moral principles and work ethic.  Behaving ethically, acting fairly, and taking responsibility.

Professionalism – Maintaining a professional presence.  Demonstrating self-control, maintaining a professional demeanor and a positive attitude. 

Skills/Qualifications

  • Quality Inspection process
  • Room Ready Inspection Experience
  • Blood borne pathogen Certification preferred
  • Hotel/Apartment/Cleaning Experience
  • OSHA Certified preferred
  • Effective time management skills

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Able to lift up to 50 lbs.
  • Continuous standing, walking, pushing, pulling, reaching, moving about, and lifting furniture/furnishings
  • Frequently bends, kneels and crouches
  • Repetitive movement of hands, arms and legs, sweeping, vacuuming, mopping, pushing, wiping
  • Exposure to hazardous chemicals (cleaning materials), odors, dirt and dust
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About this Employer

WoodSpring Suites Gulfport

8420 Highway 49
Gulfport, MS 39501

(228) 214-4228

105 Room Extended Stay

www.woodspring.com

Hotel Profile 

A new, different, better kind of extended stay hotel, WoodSpring Suites Gulfport offers business and personal travelers as well as those moving to and within the Gulfport/Biloxi area with incredible clean, wonderfully comfortable rooms. Affordable nightly rates are made even better with weekly rates and monthly rates that lower in price, per night, for each consecutive night a guest stays. Air force and military members, students, travelers and those with early or late flights are welcome. Double-beds in all rooms, sofas and sleeper-sofas in select suites. Additional value can be found in free wi-fi / free wireless internet and free parking as well as in-room kitchens (in every room), 24/7 guest laundry facilities and vending machines, pet-friendly hotel rooms, and an always-available, always-welcoming staff.


While an extended stay hotel guest at WoodSpring Suites Gulfport will be close to all the area offers including:


Gulfport, Mississippi (3 miles), Biloxi, MS (19 miles), Deer Island (21 miles), D'Iberville (17 miles), Long Beach (7 miles), Cuevas (12 miles), De Lisle (14 miles), Lyman (8 miles)
Gulfport-Biloxi International Airport / GPT Airport (2.5 miles), Coast Transit Authority - Gulfport Route 37 (on bus route, own stop), Keesler Air Force Base / Keesler AFB (12 miles)
Mississippi Gulf Coast Community College (14 - 31 miles), Mississippi Coast Coliseum and Convention Center and Jefferson Davis Presidential Library (10 miles), Gulf Coast Casinos (8 - 18 miles)
Gulfport Premium Outlets (2 miles), Gulf Islands Waterpark (4 miles), Gulfport Dragway (6 miles), Institute for Marine Mammal Studies (8 miles), Lynn Meadows Discovery Center (6 miles)
Port of Gulfport and Gulfport Harbor (3 miles), Memorial Hospital at Gulfport (3 miles), CRTC, Mississippi Air National Guard, Army National Guard, and Air National Guard Training (3 miles)
Guests at WoodSpring Suites Gulfport can look foward to the perfect mix of comfort and convinience while a guest. In-room kitchens, available in every room and all three room layouts, are complete with microwave oven, multi-burner stovetop, full-sized refrigerator and freezer, and prep sink as well as ample cupboard and counter space. Double-beds in every room that will allow for one-to-four-guests per room. Free wireless internet / free wi-fi for all guests. Sleeper sofas in select rooms. Pet-friendly hotel rooms are available for a cost. Free parking and access to vending machines and guest laundry facilities allow guests to be more comfortable around the clock.