Provides friendly and responsive front desk service to guests, while also ensuring that guest payments are collected and processed in a reliable and timely manner.
Greets guests, assists them with check-ins and check-outs, registers and assigns rooms, issues room keys/cards, transmits and receives messages, keeps records of occupied rooms and guest accounts, makes and confirms reservations, presents statement to and collects payments from departing guests.
Ensures that all service provided is consistently prompt and courteous and designed to meet high standards of quality to ensure guest satisfaction and repeat business.
Cleans the lobby and public restroom; washes and folds laundry; and assists other staff in preparing check outs to be guest ready.
Responds to any/all emergency situations (police, fire, emergency responder, weather, building – electrical outage, water line breaks, etc.) in a timely manner.
Organizes, confirms, processes, and conducts all guest check-ins/check-outs, room reservations, requests, changes, and cancellations; greets, registers, and assigns rooms to guests.
Essential Functions are not all inclusive; other duties may be assigned.
Adaptability and flexibility – Displays the capability to adapt to new, different, and changing requirements.
Communication – Convey information clearly, correctly, and succinctly.
Dependability and reliability– Displays responsible behaviors at work: attendance and punctuality, attention to details, following directions, and fulfilling obligations.
Integrity – Displays strong moral principles and work ethic. Behaving ethically, acting fairly, and taking responsibility.
Interpersonal Skills – Displays the skills to work effectively with others.
Professionalism – Maintaining a professional presence. Demonstrating self-control, maintaining a professional demeanor and a positive attitude.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WoodSpring Suites Kalamazoo is a great extended stay hotel. Designed for business travelers, students, traveling medical professionals, tourists / vacationers and those moving to / within Kalamazoo and anyone else needing a great room for several nights or longer. Weekly rates, nightly rates, and long-stay rates available for three suite layouts - all with in-room kitchens and combinations of full-sized beds, queen-sized beds, and sleeper sofas. A 100% smoke-free hotel and a pet-friendly hotel, we offer non-smoking hotel rooms. Free basic wi-fi and free parking for all guests. Staff support, vending, and guest laundry available 24/7.
WoodSpring Suites Kalamazoo is the ideal extended stay hotel choice for business and personal travelers needing a comfortable, affordable hotel room for several nights or more. Free parking and free basic wi-fi, pet-friendly rooms, guest laundry room, smoke-free hotel, friendly staff, and a great location. WoodSpring Suites Kalamazoo. It's Simple. Done Better.