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Asian Restaurant Host / Hostess - Luk Fu

Posted June 4, 2020

Maryland Live! Casino
Hanover, MD
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About This Job

Description

The Restaurant Host/Hostess greets restaurant guests with a positive, friendly attitude.  Ensures guests are seated in a timely manner, and that the guest has a favorable dining experience.

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance.
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here.

Specific Responsibilities and Duties

  • Greeting / welcoming and seating guests.
  • Assign wait staff to service guests in their sections.
  • Answering phone, greeting customers, and keeping track of seat availability in restaurant.
  • Assisting wait/bar staff.
  • Responsible for assisting with bussing and resetting tables.
  • Responsible for cleaning host area and entrance to the restaurant.
  • Ensure the safety and security of employees and customers.
  • Other duties as assigned.

Requirements

Job Requirements

  • Must have upbeat, outgoing and positive attitude.
  • Must be able to communicate in English fluently and in a professional manner.
  • Must be available to work all shifts; to include day, swing, weekdays, weekends, and holidays.
  • Must be a minimum of 18 years of age.
  • Ability to read and comprehend basic instructions.
  • Ability to perform assigned duties under frequent time pressure in an interruptive environment.
  • Must possess good communication skills.
  • Ability to communicate in English and fluently in either Chinese, Japanese, Korean, Vietnamese & other Asian language. 
  • Ability to work in a loud, high-energy 24-hour work environment.
  • Ability to work well in a team environment

Educational Requirements

  • Education: A high school diploma or equivalent GED is required.
  • Experience: Customer service experience dealing directly with customers.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Ability to stand and walk for duration of shift.
  • Ability to occasionally lift up to 20 lbs.
  • Ability to bend, stoop and reach, while assisting guests.

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees.
  • May be exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

www.livecasinohotel.com

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.