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Director of Cage

Posted July 4, 2020

Maryland Live! Casino
Hanover, MD

About This Job


The Director Cage, Drop/Count, and Credit Operations will manage, monitor, and oversee the strategic direction of all three functional areas.

Core Service Standards

  • CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance
  • SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.
  • FAST: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.
  • FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.
  • FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

Specific Responsibilities and Duties

  • Ensure that Cage, Credit and Drop/Count operations are conducted in a secure, efficient and accountable manner and in compliance with all relevant procedural & legal requirements, while delivering exemplary levels of customer service.
  • Analyze and interpret trends associated with Cage & Credit operations, to maximize revenues and customer service scores while minimizing operating costs.
  • Analyze Drop/Count data and processes to minimize operational costs and comply with internal and State requirements.
  • Display a thorough knowledge of all Title 31 and BSA regulations as they relate to cage operations.
  • Develops and manages both operational and capital budgets for each functional area.
  • Adapt operations to accommodate new regulatory and marketing program changes.
  • Develop strong department management and high performing line level staff through recruitment, training, and performance evaluation processes.
  • Oversee purchase and maintenance of all related equipment, including but not limited to: ATM/Ticket Redemption Units, Count Room Equipment, Jackpot Dispenser Units, and Employee Cash Recyclers.
  • Develop and monitor effective cash management.
  • Ensuring that all state and federal guidelines for casino banking are being followed.
  • Effective liaison with other Casino departments, contractors and service providers, other Casino Cages and Casino regulatory authorities
  • Other duties as assigned. 


Job Requirements

  • Broad variety of tasks and deadlines requires an irregular work schedule.
  • Experience with Aristocrat Oasis Slot System, Newave, and ABACUS cage software preferred.
  • Ability to analyze and interpret departmental needs and results.
  • Ability to solve complex documents and understand state and local tax laws, banking codes, gaming laws and regulations.
  • Ability to perform assigned duties under frequent time pressures in an interruptive environment.
  • Ability to solve complex problems.

Educational Requirements

  • Seven (7) to ten (10) years of leadership experience in casino cage operations.
  • A four (4)-year degree in related field or equivalent work experience.
  • Must be able to comply with all state gaming regulations, which may include obtaining a license.

Physical Requirements

  • Sitting, standing, walking

Working Conditions

  • 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  • Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  • You will work in an environment where smoking is allowed.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.


About this Employer

Maryland Live! Casino

7002 Arundel Mills Circle
Hanover, MD 21076

(443) 842-7000

310 Room Hotel

Live! Hotels is a national luxury hotel owner and operator.  The flagship Live! Hotel is located at Live! Casino in Anne Arundel, Maryland, and is part of one of the largest and most successful gaming, retail and entertainment destinations in the country.  This AAA Four-Diamond property consists of 258 luxury rooms, 50 suites, 2 Penthouses, a full-service Spa, state of the art Fitness Center and a 4,000 person capacity live performance/ events venue.  The hotel is integrated with multiple award-winning food and beverage options and the 280,000 square foot gaming floor. 

The second Live! Hotel will open in late 2020 at the new Live! Casino in the Stadium District in Philadelphia.  

Live! Hotels are developed by an affiliate of The Cordish Companies (“Cordish”), which is widely recognized as the preeminent national developer of large-scale mixed-use projects and entertainment districts. With more than a century of operations, Cordish has also become a leading developer and operator of gaming and hospitality projects, and a market leader in pioneering a new standard in sports-anchored mixed-use developments.

In 2018, Cordish further extended its hospitality operations through a partnership with the world-renown Loews Hotel to create a new Live! by Loews chain of upscale hotels.  The first hotel in this joint venture recently opened in Cordish’s Texas Live! project in Arlington, Texas.  The second Live! by Loews will be open in 2020 in St. Louis, Missouri, at Ballpark Village.