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Revenue Manager

Posted November 5, 2020

The Charles Hotel
Cambridge, MA

About This Job

BASIC PURPOSE: Responsible for the development, execution and measurement of revenue strategies to optimize rooms revenue through major distribution channels, including GDS, Central and/or On-Property Reservations, Third Party sites, Sales and Catering Management and Front Office Systems.
ORGANIZATIONAL SCOPE: Position is responsible for developing and recommending sales strategies, room mix, catering contribution, and pricing.  Director of Revenue Management/Strategy will be expected to be the Reservations System Expert and to maintain advanced knowledge of Sales and Catering and Front Office Systems.  They will support the General Manager and Sales team by providing information and tools to enhance the sales and marketing efforts and decision-making process.  Along with the Director of Sales and Marketing (DOSM), they will provide updates to revenue projections including weekly, monthly, quarterly and full year projections.  The Director of Revenue Management/Strategy will collaborate with the eCommerce team to support thorough strategy development.   
ESSENTIAL FUNCTIONS: (95%)1. Develop, implement and measure revenue strategies.  Review price position on a daily basis and make adjustments based on market trends.2. Conduct weekly Revenue Strategy Meetings to ensure the proper mix of Group/Transient and Catering to maximize revenues in both rooms and catering as well as identify sources of incremental revenue throughout the hotel.3. Update weekly forecasts and disseminate to key players.  Monitor and evaluate market demand trends and provide weekly, monthly and yearly forecasts to departments to assist with appropriate staffing levels.  Contribute to operations forecast if required.4. Assist in developing, implementing, monitoring annual budget and marketing plans to assist in meeting/exceeding the overall hotel goals. .5. Monitor, control, and communicate inventory levels, room rate restrictions, catering space release policy, and catering minimums to meet business objectives.  Work together with front office to ensure team is trained to “Own the Night” to achieve sell-out.6. Conduct weekly review of Group Rooms Committed (GRC) report to identify need dates and/or dates where the hotel has exceeded preferred mix of sales.  Work together with Sales Team to target need dates to achieve revenue goals. Monitor cutoff dates to ensure additional room supply is returned to transient availability.7. Establish and evaluate processes, policies and procedures to ensure hotel is protecting and maximizing revenue in all areas.  Present ideas, expectations and information in a concise, well-organized way.8. If applicable, provide supervision and coaching to Reservation Sales Team.  Participate in employee life cycle from interviewing, training, development, coaching and counseling, and reviews. 9. Assist with owner relations, communications and presentation information.10. Establish a working relationship with all Digital, Ecommerce and OTA managers.
1.  Perform Special projects and other responsibilities as assigned.
2.  Participate on task force and committees as required.
3.         Required training by brand or Interstate. 
Knowledge and Skills:
Education: • Four-year college degree in business statistics, finance, accounting, revenue management, hospitality and/or equivalent in Hotel Management Experience
Experience: • Minimum of 2 years in Hotel Revenue Management.
Skills and Abilities:• Knowledge in Microsoft Office Products with a prerequisite in Excel formulating and reporting.• Ability to retrieve, compile and deliver strategies, progress & results from organic data.• Excellent written and verbal communication.• Knowledge in Industry specific reports including Travelclick and STR.• Passion for thinking independently and outside of the box to find value-add opportunities. • Strong organizational management and ability of handling multiple responsibilities at any given time 
No. of employees supervised: 0-2
Travel Required: Minimal
Hours Required: 50

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

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If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.


About this Employer

The Charles Hotel

One Bennett Street
Cambridge, MA 02138

(617) 864-1200

295 Room Hotel

Our Hotel

The Charles Hotel experience reflects the eclecticism that is Cambridge. An urban oasis, The Charles offers something for everyone who is visiting the Boston area. Guests can soak in their academic surrounding by attending a lecture at Harvard, relax with a stroll along the Charles River, explore downtown Boston or dine at some of the Boston and Cambridge area's finest restaurants, including The Charles' own Henrietta's Table.

The Charles is an independent property, offering luxurious accommodations and all the comforts of home. Guest rooms combine New England décor with the latest technology. 18,000 square feet of indoor and outdoor banquet space merge to offer an array of options for anyone's next event.

Located just minutes from downtown Boston and a variety of world-class attractions, The Charles is a AAA Four Diamond Hotel and a proud member of Preferred Hotels and Resorts.

With unpretentious service, original accommodations and an impressive guest list, it is no wonder that the Boston hotel review in the New England Travel Guide has designated The Charles Hotel Cambridge as the best hotel to "stay put in" when visiting Boston, Massachusetts.