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Guest Service Representative / Night Auditor

Posted June 17, 2020

Courtyard by Marriott Ogden
Ogden, UT
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We are a team not because we work together, we are a team because we respect , trust and care for each other. Come join our team!

About This Job

As a Guest Service Representative, you will fill a pivotal role in ensuring guest satisfaction through check in, check out and attentive coordination of hotel services for each guest. You will be focused on optimizing each guest’s experience by promoting hotel services, facilities and outlets and providing information of upcoming events/functions in the hotel and surrounding areas.


The ideal candidate will:

  • Have one year of hotel, customer service and/or sales experience. * Special consideration will be given to those who exhibit a proven track record of exemplary customer service/sales performance in other business fields with strong leadership abilities, excellent oral and written communication skills, proficient computer skills to include Word, Excel and guest and employee centric management practices.
  • Be incredibly friendly, customer focused, love to smile and have knowledge of the local area.
  • Have good computer skills and brand POS experience.
  • Register guests into the hotel in a prompt and courteous manner using up-selling techniques to maximize room rates; prepares for group check-ins, check-outs, and VIP arrivals. Greets, registers, and assigns rooms to guests. Answers phone in a prompt, efficient, and friendly manner.
  • Respond quickly to guest requests or complaints in a friendly manner and appropriate action is taken. Follows up to ensure guest satisfaction. Uses creative reasoning to overcome guest objections and concerns and to ensure 100% satisfaction.
  • Completes daily paperwork to include cashing out, documenting all adjustments, miscellaneous postings, paid outs, charges and check-outs.
  • Assists with sales and marketing efforts as directed by the Director of Sales and Front Office Manager.
  • Provides a professional image at all times through appearance and dress.
  • Previous Night Audit Shift Experience a plus

Note: Other duties as assigned by supervisor or management

Schedule will include Night Audit shift on Tues, Wed and Thurs nights.

 Benefits for Full Time Employees

  • Medical, Dental, and Vision Coverage
  • 401K retirement plan
  • Short and Long-Term Disability
  • Term Life and AD&D Insurance
  • Vacation PTO & Holiday

compensation: 12.50+ DOE

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About this Employer

Courtyard by Marriott Ogden

247 24th Street
Ogden, UT 84401

(801) 627-1190

193 Room Hotel

www.marriott.com

Our Hotel

Discover Ogden, Utah from the beautiful Courtyard by Marriott Ogden, the hotel that has it all. Meet up, work or relax in the state-of-the-art lobby where you can connect to free Wi-Fi, work in our sitting area, or meet at The Bistro, the go-to spot to grab breakfast or drinks and dinner during the evening. Unwind in the comforts of the spacious guestrooms with plush bedding, ample work space and free high-speed internet access. All guests have access to our well-equipped fitness center, indoor pool and hot tub to stay refreshed and energized. Our hotel venue features flexible event space perfect for small meetings. Stay at Courtyard Ogden and enjoy the convenience of being located near Historic 25th Street, Autoliv, Marketstar, Amersports, IRS, US Forest Service, Weber State University, Linquist Field, and Hill Air Force Base.