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Assistant General Manager (AGM)

Posted June 17, 2020

Hampton Inn & Suites Ames
Ames, IA
Hampton Inn & Suites Ames is seeking for self motivated, high energy, task oriented individual. The individual will be responsible for assisting General Manager and making sure that the hotel is setup for success. Great Pay and Benefits.

About This Job

Job Overview

Assist in managing the day to day activities of hotel operations to ensure guest satisfaction, quality and maximize hotel profitability.

What you will be doing

  • Perform assignments in any and all hotel departments.
  •  Assist the General Manager in the development and communication of departmental strategies and goals.
  •  Educate, train and motivate hotel staff while ensuring they have the information, tools and equipment needed to effectively carry out their job functions.
  • Assist General Manager in the development, implementation and monitoring of financial and operational plans for the hotel which support the overall objectives of the company.
  • Provide regular direction and manage hotel operations for all or some of the following areas:
    • Front office, revenue, and reservation functions to ensure the delivery of superior guest services, the security of monies, credit card transactions and guest information, and that established goals are achieved.
    • Food and Beverage, which may include Breakfast service, Dinner service and/or Manager Reception functions, to ensure standards of operation and quality and guest satisfaction are maintained.
    • Housekeeping and Maintenance functions to ensure compliance with quality and brand standards in all areas of the hotel; establish and implement procedures to ensure routine inspections of all guest rooms/suites and public areas to ensure guest rooms/suites, linens, public restrooms, lobby areas, and furnishings, fixtures, and equipment, etc. are clean and/or in good repair. Ensure preventative maintenance programs are in place to protect the physical assets.
  • Ensure guest convenience store, e.g., Convenience Court, Bridgemart, Express Mart etc. is stocked and maintained in an orderly and appealing manner. Monitor inventory and order replenishments in a timely and efficient manner.
  • Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner in accordance with brand and Corporate Office standard.
  •  Promote teamwork,quality and service through daily communication and coordination with other shifts and departmental management.
  • Practice model behavior in leading by example.
  • Attend workshops, and certification trainings to ensure compliance with local, State and brand requirements.
  • Communicate effectively to all departments on service score goals
  • Effectively control payroll and variable expenditures.
  • Monitor inventory and par levels in each department.
  • Work one on one with team members to achieve optimal performance results.
  • Conduct periodic inspections throughout the hotel focusing on cleanliness and “guest ready” atmosphere.
  • Interact with guests, be readily available, and visible during prime time check in and check out hours.
  • May be required to work nights, weekends, and/or holidays.

Where this job could take you

This position is geared to develop an individual to understand how every department in a hotel works and interconnects with each other.  Further it will develop the individual to gain hands-on, direct experience within each hotel department.  This is an ideal position to gain the tools and training to become a Hotel General Manager.

The ideal candidate for this position

This position is ideal for an individual that wants to learn and grow within the hospitality industry while having the capacity to understand the big picture; someone who is hands-on, ready to roll up their sleeves and is not afraid of hard work.


About this Employer

Hampton Inn & Suites Ames

2100 Southeast 16th Street
Ames, IA 50010

(515) 232-5510

90 Room Hotel

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We're near the junction of Highway 30 and I-35. Iowa State University is three miles away, and its Research Park is four miles from our hotel. The USDA office is also just a few minutes away. Take a stroll in Reiman Gardens, three miles away, and admire the flowers, butterflies, and interactive exhibits. Relax in our indoor pool. Hot breakfast and WiFi are free.