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In Room Dining Attendant

Posted July 19, 2020

Emeline
Charleston, SC
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About This Job

Charleston, SC - Emeline is an Independent Luxury Hotel located on the Historic City Market of Charleston.

We welcome the sojourner that charts their own course, stirs conversation, inspires change, believes in dreams and embraces the past. Join us on the voyage.

The In Room Dining Attendant provides a wide selection of food and beverage options delivered to the comfort of guests’ rooms. The In Room Dining Attendant provides warm service, efficiency and knowledge of our menu offerings, ensuring the timeliness and enjoyment of every memorable meal.

Essential Functions:

  • Assists with preparing food trays; ensure proper appearance standards
  • Carries Room Service trays to guest rooms
  • Maintains an up to date working knowledge of all amenities and mini bars, notifying housekeeping of any issues
  • Provides assistant to hotel staff as needed
  • Maintains daily can checklist and inspection
  • Completes opening, ongoing and closing side work
  • Attends mandatory monthly department meetings and appropriate resort and division meetings
  • Makes room service drink orders
  • Communicates with kitchen staff to ensure guest satisfaction
  • Removes serving trays from guest rooms
  • Engages in friendly and professional conversation with guests
  • Addresses any guest issue promptly and with great concern
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of Emeline including use of guest name & good eye contact with each guest
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with hotel staff in a professional manner, assisting other departments with necessary information
  • Up sells other resort services and amenities to guests
  • Provides assistance to restaurant staff as needed
  • Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
  • Acts with responsibility towards all company property, supplies and equipment.
  • Remains alert, courteous and helpful to the guests and colleagues at all times.

Qualifications:

  • High school education preferred
  • Prior food and beverage experience preferred
  • Previous customer service experience preferred
  • At least six months POS system experience preferred

We lead with our guiding principles: Be Thoughtful; Be Honest; Be Light; Stay Curious; Take Pride; Act Decisively and Seek Feedback; Value People over Process

Come and help us create wonderful experiences.

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About this Employer

Emeline

181 Church Street
Charleston, SC 29401

(843) 414-1669

212 Room Hotel

hotelemeline.com

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About Us

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course.  Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality.  Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.