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Guest Services Representative

Posted June 17, 2020

Hampton Inn & Suites Raleigh/Cary I-40 (PNC Arena)
Raleigh, NC
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Hampton Inn & Suites Cary/Raleigh I-40 who is seeking an experienced, energetic, and customer-service focused Guest Services Representative!

About This Job

Come Join Our Award-Winning, Newly Renovated Property!

We are currently seeking experienced, dynamic, and customer-service focused Guest Services Representatives for the award-winning Hampton Inn & Suites located at 111 Hampton Woods Lane in Raleigh, NC.

Candidates must be self-driven, goal-oriented, and work well within a successful team environment.

Guest Services Representatives are responsible for providing attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay, while maximizing room revenue and occupancy. Primary responsibilities include; greeting guests, registering guests, making and modifying reservations, hotel operator, and concierge duties.

The ideal candidate will have prior hotel front desk experience (Hilton preferred). This position requires an upbeat, dependable, and responsible individual that is willing to ensure 100% guest satisfaction at all times.  This person will assist in meeting all guest needs from check in to check out, giving directions, assisting with issues, and helping ensure that all guests have a 100% satisfaction stay.

POSITION STANDARDS & ESSENTIAL RESPONSIBILITIES:

  • Providing information to guests about hotel policies, services and amenities
  • Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat)
  • Selling rooms to “walk in” customers
  • Entering/changing reservations information on the computer
  • Posting charges to guests accounts
  • Processing payments from guests
  • Making necessary corrections to guest accounts
  • Informing housekeeping department about room status/availability
  • Listening and responding to guests’ requests and complaints
  • Operating hotel switchboard
  • Cleaning the front desk area
  • Maintaining daily logs
  • Balancing shift work and cash drawers
  • Providing information to guests about hotel policies, services and amenities

Benefits

We offer a competitive medical, dental and vision plan, as well as a 401(k) plan with a 5% company match and profit sharing for all Full-Time employees!

Candidates my also apply on our direct website by clicking here!

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About this Employer

Hampton Inn & Suites Raleigh/Cary I-40 (PNC Arena)

111 Hampton Woods Lane
Raleigh, NC 27607

(919) 233-1798

124 Room Hotel

hamptoninn3.hilton.com

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At A Glance

The Raleigh area offers many dining choices located near our hotel. With a free hot breakfast available for every guest, the most important meal of the day will require little thought. If you need recommendations for lunch or dinner, stop by the front desk and our friendly team will be happy to help. You can find great dining options nearby including renowned downtown Raleigh spots or Cary area restaurants.