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Front Office Supervisor

Posted July 1, 2020

Hawthorn Suites by Wyndham Overland Park
Overland Park, KS

About This Job

The Opportunity We are currently seeking a highly motivated individual with experience in all phases of hotel front desk supervisor. Front Office Supervisor is responsible for ensuring that consistent high-quality customer service is delivered. This individual provides guidance and leadership for the front office staff; a minimum of one year of supervisory experience is preferred. Supervise front desk staff. To assist guests efficiently, courteously, and professionally in Front Desk related functions. To maintain high standards of service, and hospitality. To perform assigned tasks such as scheduling and ensuring that all GSRs are maintaining high levels of customer service.  


Essential Functions, Duties and Responsibilities:

  • Previous Opera PMS / Hotel Experience a MUST
  • Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy 
  • Wyndham Hotel Experience a Plus
  • defuse anger and collect accurate information and resolve conflicts
  • Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex
  • mathematical calculations without error 3. Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare
  • written complex reports of room availability and revenues generated
  • Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system
  • Additionally, qualified candidates must have a proven record of excellent and professional work history. Must be polished and professional in appearance, maintain safe, neat and tidy work areas at all times, have strong organizational and prioritization skills.
  • Directs and supervises the operational activities of the hotel's front office within the hotel
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning, training, and instructing front office staff in details of work
  •  Review VIP reservations, amenity orders, and resumes for incoming and in-houseguests
  •  Update the computer system by inputting inventory and non-inventory groups
  •  Control the Suite book to ensure suites and special blocks are handled correctly
  •  Communicate with other departments to ensure proper handling of guests and groups
  • Always Maintain contact with property Reservations Service regarding special requests, etc.,
  • Perform Front Desk supervisor duties, such as handling of guest complaints
  • Handle cash, make change and balance an assigned house bank
  •  Accept and record vouchers, travelers’ checks, and other forms of payment
  • Count cash and other methods of payment at the end of the shift to verity and balancing of either Cashiers, GSA, FDA, and House Bank
  •  Remain calm and alert, especially during emergency and/or heavy hotel activity
  • Resolve complications such as location changes or credit issues
  •  Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
  • Plan and implement detailed steps by using experienced judgment and discretion
  •  Communicate effectively both verbally and in writing to provide clear direction to staff
  • Observe performance and encourage improvement
  • Administration of disciplinary procedures
  • Perform other duties as assigned by management, of which employee is capable


  • Opera PMS a Must
  • Must be able to cover any call-off shifts as per proper chain of command
  • Must be able to work flexible hours
  • High school diploma or equivalent
  • Basic typing skills and computer exposure
  • Must be able to stand for the duration of the shift
  • Prior hospitality experience required
  • Wyndham Hotel Experience

Additional Details

Job Available:


Bonus Plan:


Work permit needed:

Applicants who do not already have legal permission to work in the United States will not be considered


Kitchen Suites available on the property

Management Position:


Entry Level Position:




Position Categories:

Hotel Manager – Front Desk


About this Employer

Hawthorn Suites by Wyndham Overland Park

11400 College Boulevard
Overland Park, KS 66210

215 Room Hotel

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Experience Overland Park

Off I-435 and close to Johnson County Community College
Our Hawthorn Suites by Wyndham Overland Park hotel is near Johnson County Community College and conveniently located off I-435 and Route 69, just minutes from Kansas City. We offer comfortable, affordable accommodations whether you are with us just one night, or are planning to stay and enjoy the area.