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Guest Service Representative Part-Time

Posted July 8, 2020

Quality Inn Louisville-Boulder
Louisville, CO
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About This Job

The Quality Inn Louisville - Boulder hotel in Louisville lets you relax and focus on the people and experiences you came for. We're conveniently located near the city of Boulder. Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like meeting space that can accommodate up to 25 event attendees and a business center.

Job Overview:

Represents the hotel to the guest throughout all stages of the guest’s stay. Determines a guest’s reservation status and identifies how long the guest will stay. Helps guest’s complete registration cards and then assigns rooms accommodating special requests whenever possible. Verifies the guest’s method of payment and follows established credit-checking procedures. Places guest and room information in the appropriate front desk racks and communicates this information to the appropriate hotel personnel. Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work. Maintains guest room key storage and maintains and supervises access to safe deposit boxes. Must be sales-minded. Presents options and alternatives to guests and helps in making choices. Knows the location and types of available rooms as well as the activities and services of the property.

Duties and Responsibilities

  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Front Office Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • High school or equivalent education required.
  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required
  • Excellent interpersonal and communication skills with strong customer/client focus essential
  • Strong problem-solving skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change
  • High level of flexibility regarding overtime during times busy periods as required by the business

compensation: $12.50 - $13.00

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About this Employer

Quality Inn Louisville-Boulder

1196 Dillon Road
Louisville, CO 80027

(303) 604-0181

68 Room Hotel

www.choicehotels.com

Our Hotel

The Quality Inn® Louisville - Boulder hotel in Louisville lets you relax and focus on the people and experiences you came for. We're conveniently located near the city of Boulder.

You'll find plenty of local sites, activities and attractions to explore near our dog-friendly hotel in Louisville, including:

  • University of Colorado Boulder
  • 1stBank Center
  • El Dorado Canyon State Park
  • Pearl Street Mall
  • Sport Stable

You can also easily get to the Gerald Stazio Softball Fields, Chautauqua Park, Gravity Brewing, Coal Creek Golf Course and the Flatirons Golf Course.

Our Value Qs deliver professional, responsive and friendly service, as well as amenities that give you more for your hard-earned money like meeting space that can accommodate up to 25 event attendees and a business center with copy, print and fax machines, plus:

  • Free hot, fresh and healthy breakfast
  • Free WiFi
  • Fitness center

Each guest room offers a refreshing shower, flat-screen TV, refrigerator, microwave, coffee maker and hair dryer, along with an iron and ironing board and more. Your Q Bed features a comfortable, premium mattress and linens, a generous supply of fluffy pillows and a soft, plush blanket—because we know how much you value a good night’s sleep. Select rooms come with sofa sleepers and hot tubs.