Responsible for proactively soliciting and managing group/catering-related opportunities. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Ensures business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow the account on behalf of BPR Properties/Homewood Suites Macon.
Duties and Responsibilities
Works collaboratively with hotel service team(s) to ensure sales efforts are coordinated, complementary and not duplicative
Responds to incoming group/catering opportunities
Identifies new group/catering business to achieve personal and hotel revenue goals
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Closes the best opportunities for the hotel based on market conditions and hotel needs
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trips/trade shows, etc
Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities
Manages and develops relationships with key internal and external stakeholders
Monitors same day selling procedures to maximize room revenue and control hotel occupancy
Uses sales resources and administrative/support staff effectively
Conducts site inspections
Creates contracts as required
Services our customers in order to grow share of the account
Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event
Partners with Management and/or Operations in providing a customer experience that exceeds the customer’s expectations
Sets a positive example for guest relations
Provides accurate, complete and effective turnover to Management
Interacts with guests to obtain feedback on product quality and service levels
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to BPR Properties
Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Flexible to work on weekends, evenings as business demands
Performs other duties as assigned to meet business needs
Education and Experience
High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional are or a 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management or related major.
Excellent selling skills and understanding of sales processes; can effectively up sell products and services; can bring a sale to closure and achieves personal and team related revenue goals
Knowledge of operations associated challenges for all area hotels
Knowledge of the overall local market specific business segments (group, local corporate transient)
Strong customer development and relationship management skills
Ability to develop and maintain relationships i.e. associates, customers, vendors
Excellent negotiation skills
Possesses excellent telephone sales skills
Strong communication skills (verbal, listening, writing)
Strong organization skills
Commitment to exceptional guest service
In the heart of Georgia sits the Homewood Suites by Hilton® Macon-North, located five miles north of historic downtown Macon. Our award-winning, all-suite hotel in Macon, GA provides easy access to I-75 and is within walking distance of restaurants and an outdoor mall.
Visit the home of music greats such as Little Richard, Otis Redding, Chuck Leavell and the Allman Brothers from the comfort of our hotel in Macon, GA. Our extended-stay hotel is close to corporations, health and educational facilities including Armstrong, Mercer University and Georgia Lottery. Visit the shops at River Crossing, the Museum of Arts & Science and the Harriet Tubman Museum.
Feel at home in a one or two-bedroom Macon hotel suites with separate living and sleeping areas. Contact friends using complimentary WiFi access. Prepare your favorite dish in the fully equipped kitchen that features granite countertops with a full-sized refrigerator, microwave, dishwasher and two-burner stove.
Start your morning with a complimentary hot full breakfast and unwind with our complimentary evening social* Monday through Thursday. Macon area restaurants serve American and Italian dishes.
Meet with business associates in our 800 sq. ft. Macon meeting room. Keep up with tasks by using business center amenities, including A/V equipment rental, printing and faxing. Work out in the fitness room or take a dip in the outdoor pool.