Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston and Granduca Austin have the honor of being a member of the Leading Hotels of the World. Located in the heart of Uptown/Galleria area, this "hidden gem" is reminiscent of a private Italian villa, consisting of 122 guest rooms and luxury suites, spacious meeting rooms and a stunning ballroom with an amazing view of Il Giardino and our exhilarating saltwater pool - an oasis among the lush green landscape and beautiful palm trees . Relax with friends and enjoy the live music in Giorgio's, our newly renovated bar, or experience the delectable cuisine in Ristorante Cavour, one of Houston's most renowned fine dining restaurants.The Language of Luxury, Service and Serenity
The Front Office Supervisor is responsible for assisting with the daily operations of the Front Desk, PBX and Valet, to ensure a memorable and welcoming experience for our guests.
To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.
Acknowledge and resolve guest issues in a prompt and efficient manner
Minimum high school Diploma or equivalentAt least 2 years' Front Office supervisory experience in a full-service or luxury hotel
Professional demeanor and excellent work ethicsNight Audit experience requiredExcellent command of English and ability to follow verbal and written instructionsBilingual - English and Spanish - preferredExcellent telephone and email etiquette and interpersonal skillsExcellent organizational skills and ability to multi-taskAbility to remain calm, pleasant and focused during busy timesListening skills and ability to demonstrate patience and empathy Excellent computer skills - Word, Excel, Power Point, OutlookMust demonstrate a positive and professional demeanor towards internal and external guestsAvailable to work any shift - AM, PM, weekends, holidays, and occasional overnights as required
Hotel Granduca is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics.
Hotel Granduca Houston is the first jewel in the crown of the Granduca Hotels hospitality group. A leader in luxury hotels, Granduca Houston is the only hotel in Houston to receive Leading Hotels of the World designation. Located in the heart of Uptown/Galleria area, the hotel is reminiscent of a private Italian villa, consisting of 122 luxury rooms and suites and Ristorante Cavour, one of Houston's renowned fine dining restaurants.