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Reservation Agent

Posted July 1, 2020

Pacific Terrace Hotel
San Diego, CA
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About This Job

  • A great opportunity to be a part of an extraordinary hotel and company: Pacific Terrace Hotel, a 4 diamond boutique hotel on the beach in San Diego, is top rated in TripAdvisor, and part of Bartell Hotels, the family-owned employer of choice with 8 hotels and resorts in the city.
  • The Pacific Terrace is seeking candidates with an upbeat attitude to go above and beyond guests' expectations. Individuals must have excellent customer service skills, be professional, and friendly with good written and verbal skills.  
  • Flexible schedule is required and must be available on weekends and holidays.  
  • Job Purpose: To make, confirm and cancel reservations for guests in a pleasant, professional and efficient manner, creating a positive impression and helping to increase hotel occupancy.  
  • Job Responsibilities:
  • 1. Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, entertainment and travel directions.  
  • 2. Keep daily records of room availability, rates; "Set the house" (balancing and assigning rooms) daily; block rooms for VIPs daily; complete travel agent commissions and Priority Club updates daily  
  • 3. Enforce hotel and company credit policies.  
  • 4. Make, confirm and cancel reservations, usually over telephone, fax or other reservation system; track and bill "no-show" guests.  
  • 5. Use yield management polices to maximize revenue and occupancy.  
  • 6. Complete the R.I.M. 2000 course offered by Holiday Inn within 90 days of hire.  
  • 7. May perform duties of a general clerical nature within the hotel.  
  • 8. Attend and is involved in monthly front desk meetings.  
  • 9. Work closely with sales department to implement strategies to maximize room revenue. 1 
  • 10. May fill-in on front desk.  
  • 11. Other duties as assigned.  
  • Job Skills:
  • 1. Ability to use personal judgment and specialized knowledge to give information to people.  
  • 2. Ability to shift easily and frequently from one activity to another - such as from typing, to searching in a directory, to using a telephone.  
  • Job Qualifications:
  •  Education HS Diploma or equivalent  
  • Experience None  
  • Licenses/Certifications N/A  
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About this Employer

Pacific Terrace Hotel

610 Diamond Street
San Diego, CA 92109

(858) 581-3500

73 Room Hotel

www.pacificterrace.com

Managed By

Our Hotel

Perched on a sandy bluff overlooking the sparkling ocean, the Pacific Terrace Hotel provides Four Diamond, beachfront accommodations in San Diego's Pacific Beach. Kick off your shoes, settle into your balcony chair, sip a relaxing beverage, and look out over the amazing California coast. Treat yourself to a massage by the pool, a bike ride down the boardwalk, or just get comfortable in our portable beach chairs, and sun umbrellas, out on the warm sand. Beach buckets and shovels, toys, boogie boards, and bikes are on hand and ready to entertain the kids (and grownups)! Located at the far north end of Pacific Beach's oceanfront boardwalk, our central San Diego hotel provides easy access to exceptional surfing, sailing, fishing and cycling. We're also just down the road from the city's world-renown attractions, including SeaWorld, the San Diego Zoo, La Jolla, Legoland, Torrey Pines State Beach, and just eight miles north of San Diego's International Airport.