Guest Services Supervisor
A great opportunity to be a part of an extraordinary hotel and company: Pacific Terrace Hotel, a 4 diamond boutique hotel on the beach in San Diego, is top rated in TripAdvisor, and part of Bartell Hotels, the family-owned employer of choice with 8 hotels and resorts in the city.
Primary Objective of Position
To increase room revenues and guest satisfaction by maintaining smooth and efficient operation of all Front Desk procedures in accordance with the standards of Bartell Hotels. . YOU ARE REQUIRED TO LEARN THE GUESTS NAME AND USE IT THROUGHOUT ANY PHONE OR PERSON TO PERSON INTERACTION
The hotel business is much like show business; the public expects a certain image and we must live up to it. In a very real sense, you are on stage. No matter what position you occupy within the Company, you are first and foremost a sales person promoting the image and hospitality of the hotel. In working at the Front Desk, you are a Guest Service Representative - you are in the people business and the impression you leave with the public is the impression the public has of the hotel.
Major Areas of Accountability
2) Provides quality service to the guest by responding to their requests promptly, efficiently and courteously during registration, cashiering, reservations, telephone, and information
3) Maintains timely and accurate house counts
4) Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position
In addition to the above Major Areas of Accountability, other duties may be assigned as needed in order to ensure the Guest Service standards
Perched on a sandy bluff overlooking the sparkling ocean, the Pacific Terrace Hotel provides Four Diamond, beachfront accommodations in San Diego's Pacific Beach. Kick off your shoes, settle into your balcony chair, sip a relaxing beverage, and look out over the amazing California coast. Treat yourself to a massage by the pool, a bike ride down the boardwalk, or just get comfortable in our portable beach chairs, and sun umbrellas, out on the warm sand. Beach buckets and shovels, toys, boogie boards, and bikes are on hand and ready to entertain the kids (and grownups)! Located at the far north end of Pacific Beach's oceanfront boardwalk, our central San Diego hotel provides easy access to exceptional surfing, sailing, fishing and cycling. We're also just down the road from the city's world-renown attractions, including SeaWorld, the San Diego Zoo, La Jolla, Legoland, Torrey Pines State Beach, and just eight miles north of San Diego's International Airport.