Search 7,833 current hospitality jobs

Guest Service Agent

Posted June 3, 2020

Parrot Key Hotel & Villas
Key West, FL
Apply

About This Job

Opportunity:  Guest Service Agent

Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. 

Potential Career Path

Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager

Position Requirements

  • Immediately greet guest and offer to assist with their needs.
  • Register and assign guests to hotel rooms.
  • Establish method of payment and verify credit.
  • Make and confirm reservations.
  • Compute bills, collect payments, and make change for guests.
  • Transmit and receive messages, using telephones or PMS system.
  • Respond to guest requests in a timely manner.
  • Receive and resolve guest complaints, elevating to supervisor if necessary. 
  • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
  • Perform bookkeeping activities, such as balancing accounts and conducting audits.
  • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. 
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
  • Ensure overall guest satisfaction.
  • Perform other duties as requested by management.

Experience

  • High School diploma or equivalent preferred.
  • Previous customer service experience or equivalent training required.
  • Knowledge of PMS systems preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays, weekends and alternate shifts.
  • Requires standingfor extended periods, walking, pushing, lifting up to 25pounds, bending andreaching; stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Apply

About this Employer

Parrot Key Hotel & Villas

2801 N. Roosevelt Boulevard
Key West, FL 33040

(305) 809-2200

148 Room Hotel

www.parrotkeyhotel.com

Follow us:

Our Luxury Waterfront Hotel

Parrot Key Hotel & Villas is back and better than ever. With glimmering pools, hammocks and cocktails — the island life awaits…

We have a brand new, refined, and completely refreshed look while still staying true to our original Key West spirit. While the full experience won’t be complete until the New Year (guests are going to love The Grove Kitchen & Bar, we promise it’ll be worth the wait), we’re excited to welcome travelers to stay with us and preview Key West’s newest island getaway. 

We invite visitors to come see us and enjoy little preview of what’s to come at a special preview rate. Our guest rooms are complete and awaiting your arrival. Our poolside Tortuga Bar, open for our preview period, is also open and ready to pour favorite island cocktails.