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Barista - Graveyard Shift

Posted July 6, 2020

Agua Caliente Casino Resort Spa
Rancho Mirage, CA
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About This Job

Description

Baristas are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. The barista is generally the first employee that guests encounter so it is imperative that they greet all guests with a warm/genuine smile and welcome. Employees must work well as a team, maintain confidentiality and adhere to internal controls.

This job ensures service standards are met and surpassed by providing customers with prompt, quality coffee selection, purchase, and preparation. Customers and employees will experience a friendly, upbeat and clean atmosphere.

Essential Duties and Responsibilities

  • Provides fast, friendly, professional and responsive customer service to guests and staff.
  • Engages in friendly conversations with guests whenever possible.
  • Provides personalized service and uses guest?s name whenever possible.
  • Greets each guest with a warm smile and welcome as they enter the coffee shop.
  • Operates a cash register/POS system, ringing proper amount into the register and giving the guest or  server the correct change; accounts for all cash, charge and complimentary sales according to established internal controls; maintains integrity of all financial controls and responsibilities.
  • Keeps designated working area clean and organized, and assists in maintaining cleanliness of  coffee shop, including seating areas and condiment station, as necessary or required, in accordance with established health and safety standards.
  • Resolves service issues according to service standards.
  • Thanks customers, invites them back.
  • Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
  • Completes assigned side work as directed.
  • Knows and promotes current casino events and programs and can give guests directions to all casino areas.
  • This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.
  • Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.
  • Assists customers in the selection and purchase of specialty coffee beverages.
  • Prepares a variety of customer beverage orders such as espresso drinks and Coffee of the Week to
  • Coffee Shop standards. ? Follows standards for merchandising, stocking, rotating and storing all products.

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Ability to lift/carry 65 lbs. Maintain a Riverside County Health card/certificate.

Education and/or Experience

  • High School Diploma/G.E.D.
  • 6 months to 1 year barista experience and/or training; or equivalent of education and experience.

Working Conditions/Physical Demands

  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  • Must be able to work in a smoke filled environment.
  • Must be able to stand for extended periods of time.

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.

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About this Employer

Agua Caliente Casino Resort Spa

32250 Bob Hope Dr
Rancho Mirage, CA 92270

(888) 999-1995

364 Room Resort

hotwatercasino.com

Agua Caliente Casino Resort Spa in Rancho Mirage, California has been repeatedly voted "Best Casino" in reader's polls. It’s home to more than a thousand slots, a variety of table games, and a wildly popular 18-table non-smoking Poker room. The casino offers exciting lounge entertainment plus award-winning dining, adjacent to its luxury resort hotel. Guests can stay in style in 340 deluxe rooms and suites; enjoy a relaxing spa, pool and cabana complex, as well as a state-of-the-art conference center. The Show, a 2,000 seat entertainment venue completes this world-class destination.