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Guest Service Agent

Posted August 6, 2020

Residence Inn Cleveland Downtown
Cleveland, OH
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About This Job

Benefits of working at the Historic Residence Inn by Marriott in Downtown Cleveland:

     > Discounts at other hotels

     > Being a part of a fun, energetic, fast-paced team in the heart of downtown

     > Competitive wages

     > Upward advancement opportunities

     > Free Parking in a heated garage

Do you enjoy having fun everyday? Being a Guest Service Agent might be the job for you! Often the first encounter with a guest, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Guest Service Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Guest Service Agent, you will

  • Have fun with our guests!!
  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service. 
  • Welcome and serve guests in person and over the phone everyday. 
  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently. 

Fundamentals To be successful in this role, you must have excellent English communication skills and be able to read, write and speak fluently.  You will regularly use a computer and different software.  This position requires continuous movement, and occasionally, you will have to lift or move up to 20 pounds. 

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Residence Inn Cleveland Downtown

527 Prospect Avenue East
Cleveland, OH 44115

(216) 443-9043

175 Room Extended Stay

www.marriott.com

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Our Hotel

Visitors can experience the comforts of home in the Historic Gateway District at the Residence Inn Cleveland Downtown located in the heart of downtown Cleveland surrounded by exclusive dining and shopping. From short weekend getaways to long business trips, our extended stay hotel suites provide a fully equipped kitchen, pullout sofa bed and work area with complimentary high speed internet. Guests can treat clients or their significant other to an exceptional stay and explore nearby attractions, including East 4th Street dining and entertainment, JACK Cleveland Casino, Quicken Loans Arena and Progressive Field. Ideal for executive meetings, our boardroom comfortably accommodates 12 guests, while our largest meeting room provides ideal space to train a group of 50!