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Executive Housekeeping Manager

Posted July 8, 2020

DoubleTree by Hilton Hotel Norwalk
Norwalk, CT

About This Job

If you are an enthusiastic and driven Leader that is passionate about delivering superior service and satisfaction, we are now seeking for a Executive Housekeeping Manager. Ideal candidates must have an outgoing and energetic personality, is expected to be able to smile all day to our Guests.  Have a flexible schedule, working weekends and holidays is a must.  Our compensation package includes holiday pay, vacation, health, dental, vision, 401K, company paid life and disability insurance.
It is required to have previous Housekeeping Management experience. It is preferred (Not Required) to speak another language(s). 
Some expectations:
  • Perform and maintain Hotel’s cleanliness scores above Brand average and minimize any cleanliness deficiency in both hotels.
  • Daily review of Guest sores and develop Actions plans for continual improvements.   
  • Interview, hire, train, recommend performance evaluations, and resolve problems for direct support. Alternately recommend discipline and/or provide open communication for associates.             
  • Provide clear direction to vendors in assigning duties and in relation to brand expectations and work flow
  • Plan, organize, and monitor staff activities to ensure compliance with quality assurance standards set by hotel and Brand, which requires continuous visual inspection of guest rooms and public space areas including restaurants, meeting rooms, etc.   
  • Manage finances of housekeeping and laundry operations including budget and inventory controls.  Analyze data and compile reports on expenditures, wages, labor, supplies etc. in relation to hotel financial forecasts and budget.           
  • Establish and maintain adequate supplies for efficient operation of hotel.   
  • Manage labor cost by reviewing monthly labor, review occupancy for staffing needs and balancing hours billed in relation to hours worked. Distribute and delegate work load to guarantee maximum production and guest satisfaction with minimum outlay of expenses in terms of labor and Monitor house count and recommend staffing adjustments.   
  • Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for associates and ensuring proper labeling of hazardous supplies in accordance with hotel hazard communication  
  • Plan and conduct staff meetings. Attend various other related leadership meetings to obtain and disseminate pertinent information.   
  • Evaluate condition of furniture, fixtures, decor, public spaces etc.  Make recommendations and assist in the coordination of rehab projects.    
  • Strategic planning for the efficient management of the department. 
  • ​Ongoing review of QA guidelines and recommendations

About this Employer

DoubleTree by Hilton Hotel Norwalk

789 Connecticut Avenue
Norwalk, CT 06854

(203) 853-3477

266 Room Hotel

At A Glance

The DoubleTree by Hilton Hotel Norwalk, conveniently located at Exit 13 off I-95 and just 24 miles from Westchester County Airport. Guests will feel at home in a guest room that features a 32-inch flat-screen television and complimentary WiFi access. We offer upgrades to accommodations with an executive level room and additional features, including access to the Executive Lounge, which offers breakfast in the morning and an evening reception of cocktails and hors d’oeuvres.

Guests will appreciate the fully equipped 24-hour fitness facility and the area’s largest and most popular indoor swimming pool at our hotel in Norwalk, Connecticut. The convenience of a delicious meal is available without ever leaving the hotel. Options include our extensive breakfast buffet in the dining room, and Saffire Bar & Lounge with a pub menu complemented by five flat-screen televisions and WiFi access at our Norwalk hotel. 

Anyone can host a board meeting, annual meeting, conference, or family event such as a rehearsal dinner and reunion. Our staff takes pride in every detail, carefully executing events from five to 250 guests.