Search 8,056 current hospitality jobs

Front Desk Associate

Posted January 5, 2021

Hampton Inn & Suites Albany Downtown
Albany, NY
Apply

About This Job

Banyan Tree Management is a Florida-based hotel management and development company that has been named multiple times to Inc's list of fastest growing private companies in the United States. We currently have 23 properties in our management portfolio and offer a dynamic work environment with avenues for professional and personal growth. We strive to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments.

We are seeking an individual who embodies the core values that are integral to our success:

  • Transparent & Accountable
  • Humble, Respectful & Dedicated
  • Embrace Opportunity
  • Create Value for Shareholders
  • Family Matters

Summary

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us.

Essential Functions

  • Provide a welcoming environment at all times
  • Courteous phone etiquette  
  • Computer literacy
  • Ability to effectively communicate with guests in a professional manner
  • An energetic and outgoing personality
  • Handle cash and credit cards accurately
  • Demonstrate teamwork
  • Protect guest information and ensure privacy
  • Attempt to resolve complaints immediately and take ownership of situations
  • Complete all Brand and Company Training in a timely manner
  • Strive to achieve 100% guest satisfaction

Education, Experience, Other Requirements

Required

  • Flexibility to work in shifts and report for scheduled shifts
  • Ability to work with little or no supervision while meeting high-performance standards
  • Excellent organization skills
  • Ability to follow instructions
  • High School Diploma or GED

Preferred

  • AA or Bachelors Degree
  • Work experience in Customer Service in the Hospitality Field
  • Experience with hotel operation systems


EEO Statement

Employment and job discrimination is prohibited by several federal and state laws including, but not limited to, Title V11, EPA, ADEA, and ADA. These laws prohibit employment discrimination based on race, color, sex, religion, national origin, age, disability, marital status, veteran status, or any other characteristic protected by law.

Apply

About this Employer

Hampton Inn & Suites Albany Downtown

25 Chapel Street
Albany, NY 12210

(518) 432-7000

165 Room Hotel

hamptoninn3.hilton.com

At A Glance

Welcome to Hampton Inn & Suites Albany-Downtown. Corporate travelers can experience easy access to the New York State Capitol, state and federal offices, and many banks are only blocks from our Albany hotel.

Enjoy exhibits at the Albany Institute of History and Art or take a walking tour of the buildings, monuments and art collections in the Empire State Plaza. For a different perspective, the Hudson River offers several watersport options. Washington Park is a haven for outdoor recreation such as jogging, fishing, bird watching and picnicking. View the statues or enjoy a concert at the Lakehouse amphitheater.

Browse the boutiques and specialty stores along Lark Street. The Theatre Arts District is also within easy walking distance of our downtown Albany hotel. Attend a sporting or performing arts event at the Times Union Center. The State University of New York at Albany, Siena College, and Rensselaer Polytechnic Institute are within easy driving distance.

Reserve one of our 165 guest rooms and suites featuring king- or queen-sized beds. Suites provide a separate bedroom, kitchen or wet bar, with amenities such as a sofa bed, whirlpool tub, 42-inch HDTV, mini-refrigerator, and microwave. Connect to free WiFi access to surf the web or check email. Get some work done at the large desk or set up your laptop on the convenient lap desk. Enjoy over 70 premium cable channels and get a great night’s sleep in a clean and fresh Hampton bed®.