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Front Desk Part-Time

Posted June 11, 2020

Staybridge Suites/Holiday Inn Express Revere
Revere, MA
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About This Job

Job Description

We are seeking a friendly, customer service focused Front Desk associate to join our opening team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we’d like to meet you.

GENERAL RESPONSIBILITIES

  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
  • Provide exceptional guest service
  • Efficiently manages the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in; confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Qualifications

  • One year of related experience, hotel preferred
  • Excellent verbal and written communications skills
  • Excellent organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work a 7 day rotational schedule, including nights, weekends and holidays

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

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About this Employer

Staybridge Suites/Holiday Inn Express Revere

245 Revere Beach Parkway
Revere, MA 02151

Hotel

www.ihg.com

Managed By

Our Hotel

Brand new dual branded hotel in Revere, MA. Located 3.2 miles from Boston Logan International Airport, Suffolk Downs Racetrack, and near Boston's T Subway for easy access to Boston where guest can explore Fanueil Hall, the Freedom Trail, Boston Common, and Boston Seaport District. Uniquely integrated under the same roof with the Holiday Inn Express, our dual branded Revere Hotel Offers enhanced amenities including a free breakfast buffet, onsite lobby bar and lounge, 24 hour market and business center, fitness center, and onsite free parking. Take advantage of the free shuttle to and from Boston Logan Airport. For meetings and events near Boston utilize the 1, 200 sq. ft. of upscale and flexible event space. This all new Boston hotel features 76 suites with fully equipped kitchens featuring upscale stylish decor, free WiFi, smart TVs with premium channels, nose reducing headboards, large and well lit working and living spaces. Kitchen include a refrigerator, microwave, cook top stove, toaster, coffeemaker, and dishwasher.