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Assistant General Manager

Posted June 11, 2020

Staybridge Suites/Holiday Inn Express Revere
Revere, MA

About This Job

Job Description

We are seeking a hands on dynamic Assistant General Manager with a  hotel operations background to join our opening team. This role will be responsible for the day to day operations of the hotel with an emphasis on associate and guest relations, development of people, financial results and quality assurance. 

This is a great opportunity for a front desk supervisor looking for the next step in their hotel career.  If this sounds like you, we would love to hear from you! 


  • Coordinate and oversee hotel operations, ensuring quality service is provided within the established business plan and budget; supervise work at all levels
  • Recruit, interview and hire associates for assigned hotel(s)/Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards
  • Adhere to all Colwen and brand standards
  • Compliance with Federal & State Labor laws
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Plan activities and allocate responsibilities to achieve the most efficient operating model
  • Establish and maintain open collaborative relationships with direct reports, team members and partner General Managers
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Tour and inspect property on a daily basis and monitor for property cleanliness, safety and security, product quality and exceptional service throughout
  • Identify areas of concern and develop strategies to improve performance
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Participate in marketing, sales and revenue strategies
  • Maintain a strong knowledge of local market(e.g.: demand generators, competitor strategy and community impact/involvement opportunities)
  • Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, and Payroll


  • 2+ years in hotel supervisory role
  • Bachelor’s degree in hotel management, business management, or related field preferred
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Ability to communication across all levels of the organization
  • Strong analytical and problem solving skills
  • Strong supervisory and leadership skills
  • Extensive knowledge of hotel and hospitality industry
  • Proficient in Microsoft Office Suite or related software
  • Reliable with ability to multi-task and work under pressure
  • Willingness to work varied hours and shifts, including nights weekends and holidays

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V


About this Employer

Staybridge Suites/Holiday Inn Express Revere

245 Revere Beach Parkway
Revere, MA 02151


Managed By

Our Hotel

Brand new dual branded hotel in Revere, MA. Located 3.2 miles from Boston Logan International Airport, Suffolk Downs Racetrack, and near Boston's T Subway for easy access to Boston where guest can explore Fanueil Hall, the Freedom Trail, Boston Common, and Boston Seaport District. Uniquely integrated under the same roof with the Holiday Inn Express, our dual branded Revere Hotel Offers enhanced amenities including a free breakfast buffet, onsite lobby bar and lounge, 24 hour market and business center, fitness center, and onsite free parking. Take advantage of the free shuttle to and from Boston Logan Airport. For meetings and events near Boston utilize the 1, 200 sq. ft. of upscale and flexible event space. This all new Boston hotel features 76 suites with fully equipped kitchens featuring upscale stylish decor, free WiFi, smart TVs with premium channels, nose reducing headboards, large and well lit working and living spaces. Kitchen include a refrigerator, microwave, cook top stove, toaster, coffeemaker, and dishwasher.