Ensure all Front desk agents have all the departures taken care of and cleared out of the system by 12pm
Ensure all Front desk agents have all the queued reservation have key packets and registration cards
Ensure all Front desk agents have the queue updated as rooms become available, contacting each guest (Call/Text)
Strong communication with on-coming shifts and all departments on property
Read & understand hotel memo and group reservations binders periodically so all departments are on the same page
Ensure rooms are pre-blocked in accordance to the special request report
Ensure all Front desk agents post all Disney tickets, parking, & miscellaneous postings to guest folios
Responsible for issued bank. Open & Close Cash Drawer, count drawer, print out end of shift reports, & drop cash. Reconcile, audit, and report and variances
Responds to and resolve any guest issues or emergency situations for optimal guest satisfaction within the constraints of the hotels budget
Respond to guest comments which include Comment Cards, Trip Advisor, Yelp! & GSS Surveys
Lead staff in Employee Handbook Standards of Conduct
Lead by example and provide ongoing customer service training
Maintain an organized and neat lobby as well as take property walks periodically. Report any deficiencies to Engineering Staff for resolution
Participate and plan front desk meetings
Assist Operations Management as needed including clerical and administrative duties.
Coach and counsel front desk associates to maintain high level of work and service standards
Primary workstation shall be located at the front desk to maintain a strong presence for guests and staff
Ensure all Agents, Concierge, PBX and Bell Attendants go to lunch on time and stagger their break times for optimal coverage
We participate in E-Verify
The Anaheim Hotel is a three-diamond hotel located across the street from the exciting Disneyland® Resort and near the Anaheim Convention Center.
On nine acres of landscaped gardens, The Anaheim Hotel offers 306 rooms, an Olympic-sized pool and Jacuzzi, 6,800 square feet of flexible meeting space with banquet capabilities, on-site restaurant The Pizza Press, and lobby bar. The Anaheim Hotel is dedicated to providing superior service in a welcoming environment with a variety of amenities for your convenience and enjoyment. It’s more than just location; it's a great value.
The hotel is rooted in its mid-century modern heritage with modern sensibilities. Stay in spacious rooms designed for both comfort and convenience, with crisp white bedding. All of our inviting rooms overlook the grounds, many of which have a patio or balcony. Our two story buildings are located on an expansive nine acres of landscaped gardens and walkways. Enjoy ample and easy parking all around the hotel. Soak up the Southern California sun and relax by our Olympic size outdoor heated pool and spa.
Hosting an event? Take advantage of over 6,800 square feet of flexible meeting space to make your meeting, conference, or event both convenient and successful. Whether you’re planning a small meeting or large conference, our on-site catering staff can create impressive event menus to refresh your guests.