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Night Auditor

Posted August 11, 2020

Hyatt Place Virginia Beach Town Center
Virginia Beach, VA

About This Job

Our guests choose?Hyatt Place Town Center because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Candidates should understand how this role impacts the overall success of the hotel. The night auditor will not only greet our guests but they will also learn how to make Starbucks drinks and other tasks that engage our guests

Associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment; if you are ready for this challenge, then we are ready for you.

Duties and Responsibilities:

  • Maintain warm, welcoming and professional demeanor when greeting and interacting with all guests.
  • Check guests in and out, ensuring proper payment is received, special requests are noted & fulfilled, and accurate information is recorded.
  • Timely attend to guests needs/requests throughout the night.
  • Answer the telephone in a professional manner.
  • Oversee the hotel's Close Out process, ensuring all accounts balance and all revenue is reported accurately. Complete corporate reports accurately; distributing them in a timely manner.
  • Follow set procedures on posting charges and settling guest accounts.
  • Effectively identify and resolve problems that arise, ensuring the problem is resolved to the guest's satisfaction.
  • Be knowledgeable of all emergency procedures and hotel policies.
  • Handle all checks and cash according to hotel policies and procedures.
  • Practice punctuality and timeliness when it comes to scheduled shifts and hotel-related functions.
  • Adhere to dress code and grooming policies.
  • Actively solicit guest feedback.

About this Employer

Hyatt Place Virginia Beach Town Center

335 Independence Blvd
Virginia Beach, VA 23462

127 Room Hotel

Managed By

The Hyatt Place Virginia Beach Town Center is Virginia Beach’s newest hotel opening in May of 2019. Located the heart of the bustling town center area of Virginia Beach the Hyatt Place is a short walk away from world class dining and shopping. The hotel is conveniently located near interstate 264 for easy access to all that Virginia Beach has to offer. The Hyatt Place has 127 beautifully appointed rooms to allow our guest to truly relax when they are away from home. The Hyatt Place brand was recently ranked #1 by Business Travel News for the Upscale segment of hotels.