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Night Audit/Front Desk

Posted June 12, 2020

Sheraton Mahwah Hotel
Mahwah, NJ
We are currently seeking an energetic, customer service orientated, outgoing, person to join our team at the Sheraton Mahwah Hotel.

About This Job


The Night Auditor - balances all hotel and restaurant transactions and performs the Night Audit check list. This position also assumes the role as Front desk agent when on duty.

Front Desk agents - Always assisting guests efficiently, courteously and professionally in all Front Desk-related functions to ensure excellent guest service and build the hotels reputation.


  • Will always promote teamwork and associate engagement.
  • All Front desk team members will always provide the highest quality of service to the guest and anticipate and exceed guest expectations.
  • Night Auditors - are expected to complete all Front Desk Agent functions, in addition to accurately recording all revenue and statistics, completing all reports and procedures during the overnight shift.
  • Learn and follow all established and evolving procedures.
  • Ensure all credit cards, bank, cash and change fund are handles per SOP and balanced throughout and at the end of each shift.
  • Develop a thorough knowledge of hotel room locations, room rates, amenities, and all Marriott guest program SOP’s and BonVoy benefits.
  • Communicate with incoming team and hotel management by recording information via Shift recaps.
  • Report problems regarding finances, the audit (for Night Auditor), guest relations and security promptly to the management including Director of Finance, Front Desk Manager and General Manager as appropriate.
  • Ensure security and confidentiality of all guest and hotel information and material.
  • Effective follow up on all internal and guest or system-related matters.
  • Maintain a clean and orderly work area in accordance with hotel standards.
  • Attend work on time as scheduled and adhere to attendance policy.
  • Communicate properly and effectively with the guest, associates and managers.

Job Type: Full-time

Experience: Sheraton / Marriott experience - Preferred.

Wage: Commensurate with Brand specific experience.

Work authorization: United States (Required).

Shifts: Overnight, Evenings and Weekends

compensation: With Specific Experience


About this Employer

Sheraton Mahwah Hotel

1 International Boulevard, Route 17 North
Mahwah, NJ 07495

(201) 529-1660

225 Room Hotel

Our Hotel

A transformative experience awaits you at The Newly Renovated Sheraton Mahwah Hotel.

Set among the stunning Ramapo Mountains, Sheraton Mahwah Hotel has just completed a full multi-million dollar renovation.  The hotel is located in the Crossroads Corporate Center and is accessible to I 287, RTE 17 & the NY State Thruway.

A mere 40 minutes outside New York City, our Mahwah, NJ hotel allows you easy access to New York City, internationally renowned shopping at Woodbury Commons, and West Point. Elevate your evenings and recharge in our indoor pool or the brand new fitness center before sampling local fare at Fountainview Restaurant.

Collaborate, innovate, or celebrate amongst stunning mountain views and lush gardens.

  • 28,725 square feet of event space 
  • Panoramic views of the Ramapo Mountains 
  • Lush outdoor gardens and reflecting pool 
  • 225 guest rooms 
  • Maximum event size of 1,000 attendees 
  • Cargo door for easy load in/out