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Host/Hostess

Posted September 17, 2020

Emeline
Charleston, SC
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About This Job

Charleston, SC - Emeline is an Independent Luxury Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course. Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality. Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors. We welcome the sojourner that charts their own course, stirs conversation, inspires change, believes in dreams and embraces the past. Join us on the voyage.

The Host/Hostess interacts with our guests and ensure they have a wonderful experience when dining in the restaurant. The Host/Hostess is to ensure that each guest is promptly welcomed to the restaurant and escorted to their table.

Essential Functions:

  • Ability to satisfactorily communicate with guests, co-workers and management to their understanding
  • Strong written / verbal communication skills.
  • Positive, upbeat attitude / personality
  • Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
  • Punctuality and regular and reliable attendance
  • Interpersonal skills and the ability to work well with co-workers and the public.
  • Proper food safety training and certification as described by law
  • Experience working with computers / POS systems/Cash register

Job Duties:

  • Greet guests and patrons personally as they enter the restaurant
  • Ensure the proper setup of dining and service areas
  • Ensure dining room seating is controlled
  • Offer appropriate seats using a truly personal demeanor
  • Politely request guests if no table is available
  • Ensure neatness and cleanliness of stations
  • Maintain clean and organized tables and work area
  • Assist other food and beverage staff when necessary
  • Resolve guest’s concerns in a prompt manner
  • Assist with preparation of Food and Beverage when needed
  • Liaise between staff and customers to ensure great service
  • Order table linens, napkins, and other dining room supplies as necessary
  • Bus tables and assist with processing dirty dishes if necessary
  • Assist kitchen with prep work or plating if necessary

Qualifications:

  • One year of prior experience food and beverage
  • Prior guest relations training
  • Knowledge of proper food handling

We lead with our guiding principles: Be Thoughtful; Be Honest; Be Light; Stay Curious; Take Pride; Act Decisively and Seek Feedback; Value People over Process

Come and help us create wonderful experiences.

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About this Employer

Emeline

181 Church Street
Charleston, SC 29401

(843) 414-1669

212 Room Hotel

hotelemeline.com

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About Us

Emeline is an Independent Lifestyle Hotel located on the Historic City Market of Charleston. Emeline is a clever, and thoughtfully designed retreat crafted with the curious traveler in mind charting their own course.  Our experienced team embodies the persona of a consummate host, always focused on the vibrant days of hospitality.  Emeline’s gracious accommodations provide a warm welcome after a busy day exploring all the notable points of interest that lie just outside our doors.