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General Manager

Posted June 12, 2020

Hampton Inn & Suites Schertz
Schertz, TX

About This Job


The General Manager is responsible for managing all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit.


Functions as the primary strategic business leader of the property with responsibility for all aspects of the operation, including: managing general property performance, managing and sustaining sales and marketing strategy, managing profitability, managing revenue generation, managing and conducting human resources activities, and delivering a return on investment to ownership. Leads the team in the development and implementation of property-wide strategies. Verifies implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. Builds relationships with key customers and is involved in sales. This position requires a hands on leader.


  • Overall responsibility for managing all aspects of the hotel operations to maximize sales, market share, guest satisfaction, associate satisfaction, and profit.

  • Achieve budgeted revenue and profit goals, balancing cost with guest satisfaction.

  • Develop and maintain rapport with key community contacts to ensure a visible presence and engagement in community relations.

  • Maintain relationships with top 15 hotel guests and the contacts for top 10 hotel accounts.

  • Actively prospect for and pursue sales leads in the market, securing future bookings and clients for the hotel.

  • Manage customer service for all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals.

  • Maintain and improve property standards and service to ensure guest satisfaction and a positive public image.

  • Select, train, and direct department supervisors and other associates as necessary keeping them well versed in all policies and procedures.

  • Ensures that all policies, procedures, federal, state, and local ordinances with regard to personnel, security, cash handling, guest relations, and safety are followed.

  • Ensure that the property and its inventories are always in the best condition.

  • Prepare for and proactively manage QA audits.

  • Comply with all corporate accounting procedures.

  • Inspect property on a regular basis and enforces the implementation of actions toward the safety, comfort, cleanliness and maintenance standards.

  • Ensure property hiring and all employee practices comply with company and legal requirements and strive for a culturally diverse workplace.

  • Review and work with appropriate revenue management reports to maximize revenue.

  • Remain highly visible and be readily available for associates and guests at all times.

  • Perform other duties as required


  • Bachelor’s Degree or equivalent work experience preferred.

  • A minimum of 3 years of experience as a General Manager of a Marriott, Hilton, Hyatt or IHG branded select service or extended stay hotel.

  • Complete understanding of hotel operations.

  • Excellent customer service skills.

  • Excellent team building and leadership skills.

  • P&L and budgeting experience.

  • Excellent Computer skills.

  • Excellent organization skills.

  • High energy and strong work ethic.

  • Strong oral and written communication skills.

  • Excellent presentation skills.

  • Ability to show flexibility in response to change and adopt new processes.

  • Knowledge of safety management principle; federal and state OSHA regulations.

  • Available to work when needed, including weekends, holidays, and nights.


Silverwest Hotels, LLC (“Silverwest”), is an investment and management company formed in 2014 by experienced hotel and resort executives Edward Mace and Charles Peck. Silverwest currently owns and manages a growing number of hotels and developments in destinations such as Colorado, Texas, Iowa, Missouri and Hawaii. The company is a joint venture that brings Silverwest Hotel Partners LLC together with the institutional management platforms and expertise of Platform Ventures, LLC and an affiliate of Global Endowment Management. Platform Ventures, LLC, based in Kansas City, is a firm that, through certain asset management subsidiaries, manages and invests in real estate, real estate-related assets, real estate technologies and real estate-focused companies located throughout the United States. Global Endowment, based in Charlotte, NC, is an independent investment manager offering an endowment-style investment program to institutional investors, family offices, individuals and other sophisticated investors. Please note, nothing herein constitutes a solicitation to invest in any products managed by Silverwest Hotels LLC, Platform Ventures, LLC or Global Endowment Management LLC.

Silverwest Hotels, LLC portfolio of Marriott and Hilton branded properties consists of three full service and six select service and extended stay hotels located in Colorado, Hawaii, Iowa, Texas and Missouri.

For more information about Silverwest Hotels LLC please visit Please e-mail your resume to


About this Employer

Hampton Inn & Suites Schertz

17702 IH-35 North
Schertz, TX 78154

(210) 566-6110

98 Room Hotel

Managed By

At A Glance

The Hampton Inn & Suites Schertz hotel, impressively renovated in December 2016, is located midway between San Antonio and New Braunfels. From the legendary historic landmarks of the Alamo and Spanish Governor's Palace to the underworld marvels at Natural Bridge Caverns, there's plenty to keep you entertained.

We offer easy access to I-35, Randolph Air Force Base, and downtown San Antonio. Stroll along the San Antonio River Walk, featuring entertainment, dining and shopping options, or hunt for bargains at the famous El Mercado Mexican marketplace. Experience the natural beauty of Canyon Lake and the Comal River in New Braunfels, or hit the aquatic fun at Schlitterbahn. Chili’s, Bill Millers, Sonic and Taco Cabana are within walking distance, and The Forum, HEB and WalMart shopping centers are nearby.

The Department of Defense, Brandt Engineering, Vita Nonwovens, San Antonio Auto Auction, Federal Express, GE, Sysco, Ben E. Keith, HD Supply, and Amazon are just a few of the Schertz area corporate offices we partner with, and we can accommodate travelers for both short and long term stays.