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Hotel Night Auditor Part-Time

Posted September 6, 2020

Hampton Inn & Suites Murfreesboro
Murfreesboro, TN
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Come join the award winning Hampton Inn & Suites Hotel team! Position offers hotel discounts and eligiblity for medical, dental, & vision benefits.

About This Job

  • Review all guaranteed arrivals and verify that all credit cards are valid by running numbers that they are not already in house
  • Notify relief of all guaranteed no-shows
  • Ensure that rooms (day use) are listed in the computer as dirty in order for housekeeping to clean
  • Compare manual revenue sheet with computer figures
  • Complete management company statistics sheets
  • Continental breakfast set-up between 4:30-5:30 am
  • Explain and provide any promotional items to each guest checking in
  • Explain various hotel amenities such as free breakfast, fitness center, voice mail, etc. to guests
  • Upsell room type if possible
  • Documents any new commercial customer checking in so that a new account can possibly be opened
  • Inquires why rooms are blocked and asks maintenance to fix problem to unblock
  • Complete courtesy call to every guest checking in- PM Shift only
  • Responds promptly to any guest inquiries or complaints
  • Offer alternate solution if guest demand cannot be met
  • Covers other areas of hotel as needed
  • Document any guest accidents by completing the accident report form
  • Complete the maintenance log whenever a complaint is reported
  • Maintain all areas of the front desk; clean and organized
  • Verify the status of all wake-up call requests and ensure they are properly handled
  • Balance all cash receipts and work performed during the audit shift. Make deposits of cash.
  • Attend and actively participate in all guest service meetings
  • Participate in all training and cross training programs
  • Take the initiative to greet guests in a friendly and warm manner
  • Other duties as assigned

Education/Experience

  • High School diploma/GED required
  • Previous experience in hospitality preferred
  • Customer service experience required
  • Experience handling cash, credit card procedures, and use math concepts
  • Attention to detail and organized
  • Knowledge of the hotel layout, all amenities offered, and all procedures & organization.
  • Knowledge of local geographic area knowledge, area businesses & services, major highway/street information, and community events & attractions.

Physical Requirements

  • Walking and standing throughout shift
  • Use of computer and telephone
  • Some bending, lifting, and carrying
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

compensation: $12.00-$13.00

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About this Employer

Hampton Inn & Suites Murfreesboro

325 North Thompson Lane
Murfreesboro, TN 37129

(615) 890-2424

101 Room Hotel

hamptoninn3.hilton.com

At A Glance

Just off Interstate 24 and only 25 minutes from Nashville, TN, this hotel in Murfreesboro, TN is the perfect place to stay to make the most of your time in the area With Middle Tennessee State University, exciting shopping, and exquisite dining just moments away, you’ll discover why we’re the best choice available. Our Murfreesboro hotel is within easy reach of some of Tennessee’s best known attractions including the Grand Ole Opry, the Country Music Hall of Fame and the Jack Daniels distillery. Whatever brings you here, we can’t wait to have you come and stay with us.

With Hampton’s free hot breakfast, served daily, mornings are hassle free at our Murfreesboro hotel. If you’re short on time, you can grab a Hampton On the Run® Breakfast Bag, available Monday to Friday, to eat on the road. Stay active with a workout in the fitness room or make a splash in the heated outdoor pool. Four unique and flexible function areas make this hotel the perfect Murfreesboro meeting venue for your business or social event. Let our award winning team of professionals help make sure everything runs smoothly.