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Reservations Sales Agent for Sunriver Resort

Posted June 15, 2020

Sunriver Resort
Sunriver, OR
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About This Job

Description

The Reservations Sales Agent is expected to make, confirm, and cancel reservations in a pleasant, professional and efficient manner so as to create a positive guest impression and increase resort occupancy. S/he will monitor inventory, open and close room types and rate levels, and coordinate group bookings and monitor pick-up, in order to assure profitability of the resort. S/he will assist in maintaining the AAA Four Diamond Standards.


ESSENTIAL JOB FUNCTIONS:

  • Answers incoming guests call professionally
  • Books reservations for guests, ensuring accuracy in reservation
  • Responsible for reaching budgeted monthly targeted Average Daily Rate(ADR)
  • Obtains a low percentage of call abandonment on monthly basis
  • Cancels or changes reservations as requested
  • Maintains a strong understanding of Sunriver Resort and Central Oregon alike
  • Capitalizes on up-selling to maximize night stays and maximizing rates
  • Focuses on yield management strategies
  • Generates additional interest in all recreation/spa products and utilizes concierge/vacation planner to solicit business
  • Responsible for tracking calls that are “turn away”
  • Performs daily duties on the reservations report assignments
  • Provides general resort information for guests
  • Offers warm and sincere welcome/farewell for all guests of Sunriver Resort including use of guest name & good eye contact with each guest
  • Resolves guest problems and is empowered to act in absence of manager
  • Makes decision on VIP status and communicates appropriately
  • Maintains strong communications with Front Desk, Concierge and Bell service
  • Maintains an up to date working knowledge of all resort amenities as well as any special events
  • Interacts with resort staff in a professional manner, assisting other departments with necessary information


Qualifications


EXPERIENCE & EDUCATION:

  • High school diploma or equivalent
  • Prior hospitality experience preferred
  • At least one year customer service experience required
  • Prior inbound calling experience preferred

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About this Employer

Sunriver Resort

17600 Center Drive
Sunriver, OR 97707

(541) 593-4600

500 Room Resort

www.destinationhotels.com

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Our Resort

Set in the foothills of the Cascade Mountains, Sunriver, Oregon boasts 300 days of sunshine and a climate ideal for a myriad of outdoor activities. Enthusiasts flock to our Bend, Oregon resort to enjoy 63 holes of championship golf, a world class spa and endless outdoor recreation activities with over 40+ miles of biking trails, hiking, kayaking, white water rafting, skiing, rock climbing and the list just keeps going!

Sunriver Resort has been a premiere Northwest vacation destination thanks to it's picturesque views and unparalleled recreational opportunities. Guest can choose from a diverse offering of accommodations ranging from spacious suites to luxury vacation rentals, all set against the stunning Cascade Mountain Range.