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Spa Associate Part-Time

Posted June 17, 2020

The Scottsdale Plaza Resort
Scottsdale, AZ
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The Salon & Day Spa at The Scottsdale Plaza Resort is seeking an enthusiastic, energetic, detail oriented, highly trainable and communicative Spa Associate to join their team!

About This Job

The Scottsdale Plaza Resort Salon and Day Spa are seeking dependable sales associates to work 10-20 hours per week. Job requirements include excellent customer service skills, attention to detail, sales experience, willingness to work as a team, phone skills and a positive and enthusiastic attitude. Pay is $11 per hour plus membership commissions.

The ideal candidate for this position

JOB REQUIREMENTS

A Spa Associate should have a background in retail or membership sales and have a strong client-service background. This position is vital with respect to client services and membership sales. Thus, Spa Associates must be enthusiastic, energetic, detail oriented, and highly trainable and communicative. The success of our spa is a team effort and spa associates need to be positive, respectful and encouraging to all members of the SPR Salon and Day Spa team.

What you will be doing

JOB RESPONSIBILITIES

  • Possesses a minimum of basic knowledge of computers—with respect to functionality—and word processing and basic typing skills.
  • Ability to learn our software system and how to utilize its functions.
  • Books appointments on the phone and in person
  • Greets all clients warmly and energetically according the SPR Salon and Day Spa system.
  • Confirms client service at time of their check-in
  • Understands and properly utilizes the Client Intake Form information.
  • Accepts payments.
  • Displays knowledge of all spa services, products, and policies (must know menu and services).
  • Educates clients with respect to spa services, products, and policies.
  • Attends and participates in all general and team meetings.
  • Maintains a polished and professional image.
  • Adheres to dress code.
  • Answers the telephone professionally (Thank you for calling The Scottsdale Plaza Resort Salon and Spa, this is _______, how may I help you?) and keeps records of messages.
  • Checks voice mail every morning and throughout the day.
  • Addresses and return all calls the same day that the call was received.
  • Maintains a neat and attractive working area, free of food, beverages and personal items.
  • Provides courteous spa tours.
  • Sells memberships, gift cards and upgraded service. (Commission and bonus opportunities)
  • Uses extensive retail product knowledge to recommend products when estheticians are not available. (Commission rates apply)
  • Participate in contests to reach spa goals and team goals.
  • Makes each client’s visit as simple and pleasant as possible, ensuring that each client is aware of where they are going and with whom.
  • Notifies Spa Manager of either broken or malfunction of equipment/tools.
  • Notifies Spa Manager if running low on supplies.

Benefits

  • Hourly wage plus retail commission
  • Vacation and Sick Time
  • Generous employee and family discounts on spa services and products
  • Rewarding and fun team environment
  • Growth and leadership opportunities

compensation: $11 per hour plus membership commissions

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About this Employer

The Scottsdale Plaza Resort

7200 N Scotssdale Road
Scottsdale, AZ 85253

(480) 948-5000

404 Room Resort

www.scottsdaleplaza.com

A landmark Scottsdale Resort providing exceptional experiences for corporate events, social affairs and relaxing getaways. We offer 404 guest rooms and suites that are located on 40 lush acres in the shadow of Camelback Mountain. With the recent completion of our multi-million-dollar renovation including 40,000 square feet of meeting space The Scottsdale Plaza Resort has more to offer our guests and employees than ever before. The onsite services and technology at our guests’ disposal makes every stay, and every event, seamless, engaging, and comfortable making The Scottsdale Plaza Resort the place to meet.


Management Perspective:

Our management team is friendly, supportive and involved. Placing a strong emphasis on employee training and success while fostering a work-family environment that recognizes your success individually and in group activities. Our success is fueled by our belief in a better experience for our guests and employees – where hospitality is always a given, each detail is worth a second thought, and every guest interaction is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into amazing guest experiences and employee satisfaction.

We enjoy a reputation that is unrivaled in the industry, which is 100% due to employees’ commitment and passion to the total guest experience. We want YOU to be a part of that guest experience. Help us provide guests with phenomenal customer service, while growing your career and being part of the most enthusiastic, hard-working, employee loving resorts around!


Our Commitment and Benefits:

Our commitment to service extends to our employees by ensuring employees are provided with competitive compensation and enjoy countless benefits such as: food, lodging and merchandise discounts, health insurance benefits, 401(k) Savings Plan, free employee meals, bus passes, as well as avenues for significant career growth and much, much more! If working in a customer focused, fast paced, breathtaking resort setting sounds like you, then please apply to join our team!