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Guest Service Representative

Posted June 17, 2020

Holiday Inn Bismarck
Bismarck, ND
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About This Job

Holiday Inn Bismarck, managed by National Hospitality Services, located close to the North Dakota State Capitol and North Dakota Heritage Center & State Museum offers guests the convenience of full service with a restaurant, bar and in room service as well as meeting space to accommodate any event. 

Job Overview

The Guest Service Representative works at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. Providing excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.

Duties and Responsibilities

  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed, and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Front Office Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required
  • Excellent interpersonal and communication skills with strong customer/client focus essential
  • Strong problem-solving skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change
  • High level of flexibility regarding overtime during times busy periods as required by the business

compensation: $11 - $12

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About this Employer

Holiday Inn Bismarck

3903 State Street
Bismarck, ND 58503

(701) 751-8240

111 Room Hotel

www.ihg.com

Our Hotel

From the State Capitol to the Raging Rivers Waterpark, visitors to our Holiday Inn will love exploring the city’s most popular attractions. Spend some time on the miles of recreational trails that follow the Missouri River and circle the entire town. 

No trip to this city would be complete without visiting the State Museum at the Heritage Center,including a gift shop and café. If you’d like to get off the beaten path, this city is full of surprises…all served up with plenty of North Dakota hospitality. For example, you can explore local artists at the Bismarck Arts & Galleries then head up the street to the unique, fun local restaurants and pubs. If retail therapy is on your agenda, stay downtown to find treasures in the boutiques and then hit the Kirkwood Mall, the biggest in the region.

After a day of exploring, when the sun goes down, come back to the Holiday Inn Bismarck to relax in our lounge or sit by the pool and spa. Our unobstructed view of the city skyline is material for stunning views and you may even catch a glimpse of animals in their natural habitat. In the morning take advantage of our Best for Breakfast delivered to your room or in the sunny and inviting restaurant.