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Night Auditor Part-Time

Posted June 17, 2020

Staybridge Suites Minot
Minot, ND
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About This Job

Staybridge Suites in Minot, North Dakota, proudly managed by National Hospitality Services, is conveniently located off US-83 with easy access to US-2 & 52, delivering travelers the perfect combination of comfort & convenience. 102 spacious studios & suites are equipped with a complete kitchen & amenities designed to enhance your business trip or vacation with the feeling of never leaving home. These perks paired with outstanding customer service make you feel at home.

Job Overview

The Night Auditor is responsible for posting and balancing charges and settlements for rooms, maintaining files and resetting the systems for the next day’s operations as well as working at the front desk of the hotel greeting and checking in arriving guests and checking out departing guests. The Night Auditor also provides excellent customer services to current and future guests and making reservations for incoming phone calls or walk-ins.

Duties and Responsibilities

  • Audit, post and balance daily cashiers work.
  • Ensure credit card system reconciles to daily transaction lists.
  • Make a daily reservation count for arrivals and departures to direct actions in selling rooms.
  • Block all incoming reservations based on guest request and availability.
  • Block arriving reservations of all groups if deemed necessary, pre-register, place key in envelope and note room number on envelope, assuring a smoother check-in.
  • Register all incoming guests, making sure that all pertinent information is obtained, registration card is completed and method of payment is established.
  • Accept and record credit card and photo ID information on guest accounts and provide change for guests as needed.
  • Assist in other departments such as Breakfast, Social, Housekeeping, Laundry etc. as needed.
  • Maintain the cleanliness of the hotel bathrooms, lobby and other public areas.
  • Anticipate guest needs, respond promptly, and acknowledge guest regardless of how busy and whatever time of day.
  • Maintain positive guest relations at all times.
  • Address and resolve guest complaints and ensure guest satisfaction.
  • Document all guest requests, concerns and communication information to responsible personnel for proper handling.
  • Prepare daily cash report, balancing payments and disbursements with machine totals; prepare deposit slip and provide assistance to the Guest Services Manager by providing him/her with summary of daily bank status. Request change as needed.
  • Maintain confidentiality and security of proprietary company information, correspondence reports and files.
  • Handle all incoming and outgoing reservation requests.
  • Care for lost and found items as directed by the General Manager.
  • Perform other duties as assigned by management.

Required Skills and Experience

  • Excellent math and computer skills.
  • Highly energetic, go-getter, motivated individual
  • Willing to take initiative and work with little direction.
  • Previous hospitality industry experience preferred but not required
  • Excellent interpersonal and communication skills with strong customer/client focus essential
  • Strong problem-solving skills
  • Ability to work in a fast-paced, high pressure environment
  • Ability to shift and manage multiple priorities
  • Results driven focus and ability to work through to completion in a timely manner
  • Adaptable to change
  • High level of flexibility regarding overtime during times busy periods as required by the business

compensation: $13.50

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About this Employer

Staybridge Suites Minot

3009 South Broadway
Minot, ND 58701

(701) 852-0852

102 Room Extended Stay

www.ihg.com

Our Hotel

Staybridge Suites Welcomes Guests for a Remarkable Extended Stay Experience.

This hotel's property in Minot is conveniently located off US-83 with easy access to US-2 & 52, delivering travelers the perfect combination of comfort & convenience. Spacious suites are equipped with amenities designed to enhance your business trip or vacation with the feeling of never leaving home. These perks paired with outstanding customer service make you feel at home at the Staybridge Suites® Minot hotel.

The hotel's easy access to Minot International Airport (MOT), Minot Air Force Base as well as US-2 & 52 ensures a hassle-free stay for business guests. With free wired & wireless HSIA, a 24-hour business center & meeting space, our corporate visitors have every possible resource at their fingertips.

Those visiting the Minot area love our location since the hotel is minutes away from many restaurants as well as Dakota Square Mall where our guests can enjoy shopping for the latest fashions at stores such as Scheels, The Buckle, Eddie Bauer, Coldwater Creek, & many more.