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General Manager

Posted June 22, 2020

AC Hotel Madison Downtown
Madison, WI
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Join an award winning hospitality company that puts it's team members first!

About This Job

The Madison Downtown AC is hiring a General Manager!

North Central Group maintains high standards of cleanliness and hygiene at our properties and have taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe.

Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.

  • Mission and Core Value: At NCG, we strive to be the best and offer you the best career
  • Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service
  • NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family
  • There is always time for fun: We celebrate our Team Members and reward their successes
  • Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, health benefits plans and more!
 
Our General Manager is dedicated to building and maintaining a great team in order to provide all guests with a first-rate customer service experience.

Responsibilities:
  • Plan, develop, coordinate, and implement the day-to-day operations of the property
  • Oversee property staffing to include recruitment & selection, orientation, training & development, scheduling, counseling, performance management and other team member relations issues
  • Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan
  • Lead the property management team to ensure that product and service quality standards are maintained
  • Inspect guest rooms and public spaces to maintain standards set forth by company and property brand
  • Maintain personal contact with guests, clients, and community organizations  
  • Ensure safety and security of the property, staff and guests and responding to all emergency situations
  • Remain current on industry trends and local market activities

Qualifications:
  • College degree or at least five years of related work experience in business management, hospitality or related field
  • Strong customer service skills to include problem-solving and complaint resolution
  • Strong interpersonal, relationship building and communication skills
  • Strong attention to detail and organized 
  • Ability to work effectively and efficiently in a fast-paced setting  
  • Reliability and honesty 
  • Desire to add to a supportive and effective team
 
With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands. Check out our jobs at www.ncghotels.com/careers and join our growing team!


North Central Group is an Equal Opportunity Employer.
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About this Employer

AC Hotel Madison Downtown

One North Webster Street
Madison, WI 53703

(608) 286-1337

165 Room Hotel

www.marriott.com

Managed By

Our Hotel

Style and substance blend seamlessly at AC Hotel Madison Downtown. We provide scenic views of the Capitol and easy access to the University of Wisconsin-Madison and Kohl Center. Soak in the surrounding area from our rooftop restaurant, where we serve delicious tapas paired perfectly with our expansive wine menu. Visit AC Kitchen and AC Lounge for even more delectable dining options. When you're ready to settle down for the night, unwind in our modern rooms and suites featuring complimentary Wi-Fi, European décor and Smart TVs. You'll wake refreshed on plush bedding while taking in skyline views. Active travelers can maintain their exercise routine at our fitness center, overlooking the Capitol. Need to host an event? Reserve our meeting space or outdoor terrace to host your productive business or social gathering. Take advantage of our catering services to enhance your special occasion.

About the company

North Central Group is a leader in the development, operation and ownership of premium full and select-service hotels. Established in 1981 by our Chairman David Lenz, North Central Group owns and operates more than 25 hotels under multiple franchise brands within the Hilton and Marriott family. We leverage our unparalleled expertise to provide hotel management services; hotel development services; as well as hotel renovation and construction management services to exceptional property owners throughout the U.S.

You’re committed to be the best at what you do and you’re passionate about helping others. We feel the same way at North Central Group. It’s how we’ve evolved into a leading hospitality company, representing the highest quality hotel brands in the industry – and a respected employer invested in the success of our team members.

We believe attracting, developing, and retaining top talent has and always will be our competitive advantage. With our enduring commitment to provide exceptional service to our guests, we hire the very best individuals who are caring, friendly and take genuine pride in their work.         

  • Mission and Core Value: At NCG, we strive to be the best and offer you the best career.
  • Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service.
  • NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family.
  • There is always time for fun: We celebrate our Team Members and reward their successes.
  • Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, paid volunteer hours, and so much more!