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Guest Service Supervisor

Posted June 22, 2020

The VERVE Hotel, Boston-Natick
Natick, MA
The Verve is looking for a positive, motivating, and hospitable member to join the team as our guest service supervisor!

About This Job

  • A Guest Service Supervisor provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out.

What you will be doing

  • As a Guest Service Supervisor, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out. A Guest Service Supervisor truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:
    • Achieve positive outcomes from Guest queries in a timely and efficient manner
    • Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
    • Demonstrate a high level of customer service at all times
    • Assist with the department's training and development efforts for Team Members
    • Train and guide the Guest Service Agents
    • Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
    • Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
    • Comply with hotel security, fire regulations and all health and safety legislation
    • Act in accordance with policies and procedures when working with front of house equipment and property management systems
    • Follow company brand standards
    • Assist other departments, as necessary

The ideal candidate for this position

  • Guest Service Supervisors working at the Verve are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:
    • Previous experience in hotel industry
    • Positive attitude and good communication skills
    • Commitment to delivering a high level of customer service
    • Excellent grooming standards
    • Calm, efficient, and organized with great attention to detail
    • Ability to multi-task while maintaining a positive attitude
    • Professional manner with an emphasis on hospitality and guest service
    • Ability to work on your own and as part of a team
    • Hilton/ONQ experience a plus!


  • Benefits are available to permanent, full-time employees after 90 days.  
  • Compensation: Dependent on Experience 



About this Employer

The VERVE Hotel, Boston-Natick

1360 Worcester Road
Natick, MA 01760

Telephone (508) 653-8800
Reservations (508) 653-8800

251 Room Hotel


The VERVE Hotel Boston Natick is located in the robust suburban Town of Natick midway between the two largest cities in the state - Boston and Worcester - in what is known as MetroWest. The hotel is directly across the street from Natick Mall – New England’s largest indoor shopping destination featuring Nordstrom, Neiman Marcus, Tiffany's, Apple and Microsoft.

We are...

A dynamic, authentic and cleverly decorated hotel that truly embodies the vitality of “verve”, extending that energy and excitement to our guests through inspiring art installations, restaurant menu offerings, seasonal special events, and accommodations. Guests will leave feeling invigorated and awed by the service and genuine attentiveness of the hotel team.

Our Story...

The word “verve” itself speaks to energy, vitality, and effervescence and it is this spirit that is embodied at The VERVE Hotel Boston Natick!  Transformed in 2012 and renovated in 2019, The VERVE Hotel Boston Natick is a celebration of American Pop culture from the 1960’s to the 1990’s. 

American Pop Culture is showcased in every area of the hotel, greeting the guests as soon as they enter the lobby.  Art installations are featured throughout the property, including our private function areas, restaurants, lobby guest restrooms and the guest floors.

A visit to The VERVE Hotel Boston Natick allows the visitor to experience the second half of the 20th Century for the very first time or re-experience and enjoy a nostalgic walk down memory lane. From discovering clever artwork installations to small touches throughout the building, this theme is woven throughout the building and the music playlist.

Guests will be surprised at the smallest details including the Lava Lamps at the entrance, the custom thematic artwork throughout, and the throwback video content sharing iconic advertising commercials, American television shows and movies.

Vintage telephone booths, candy machines, motorcycles, barber chairs, Barbie Doll displays, and vibrant artwork representing profound artists and historically relevant images of the age symbolize the spirit of The VERVE. A soundtrack of the decades fulfill the experience with familiar, reflective songs.