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Guest Service Representative

Posted July 18, 2020

Graduate Minneapolis
Minneapolis, MN
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About This Job

Graduate Hotels®, is seeking a Guest Service Representative to join Graduate Minneapolis and its wonderful team of hospitality enthusiasts.

Graduate Hotels creates authentic, playful spaces that connect a community's travelers, students, and locals. Through thoughtfully curated design, creative F&B and community-focused events, we create hotels worthy of their hometown.

We are a diverse team of experience makers and storytellers. As a Graduate Hotels team member, you are the local insider shaping guest experiences. Our goal is to make every guest feel like a local even if it's their first time in town. In order to help you deliver on that goal, we encourage our team members to embody the same mindset as our guests through Graduate experiences and encouraged community exploration.

JOB DUTIES AND RESPONSIBILITIES

  • Greets guests as they arrive, focusing on personal recognition in a warm and authentic manner
  • Reviews arrival list daily and assists in preparing and assembling welcome amenities
  • Escort VIPs to room and check them in prior to arrival
  • Answer the telephone within three rings with a smile and answer questions accordingly or transfer as needed
  • Responsible for issued bank - count bank at beginning and end of shift.
  • Ensure that all cash drops are done in accordance with proper cash handling procedures and report all cash over/ shorts to management
  • Maintains front desk area to be clean and organized
  • Assisting with lobby activation as needed
  • Utilize proper procedures when handling guest PPI data
  • Understands the key points to communicate for a Graduate Arrival experience
  • Follows through and feels ownership of guest requests
  • Resolves guest complaints in a professional and efficient manner
  • Actively participates in Front Desk upsell program
  • Always retrieve necessary identification documents and form of payment upon guest arrival
  • Other duties as assigned

EDUCATION AND EXPERIENCE

  • Prior Customer Service Experience
  • High School Diploma/GED

KNOWLEDGE, SKILLS AND ABILITIES

  • Basic computer skills
  • Ability to communicate effectively verbally and in writing
  • Ability to exceed expectations of guests and team members
  • Excellent time management skills

ABOUT US

Graduate Hotels is a hand-crafted collection of hotels that reside in dynamic university-anchored towns across the country. Each hotel pays homage to the heritage of its unique town through cultural nods to the local community. Launched in 2014, there are currently 19 open and operating hotels across the U.S. and an additional 15 hotels under development slated to open by the end of 2020. Graduate Hotels is owned by Adventurous Journeys (AJ) Capital Partners, a Chicago-based vertically integrated real estate developer, owner and operator. For more information on Graduate Hotels, please visit graduatehotels.com.

*Graduate Hotels Management is an Equal Opportunity Employer.

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About this Employer

Graduate Minneapolis

615 Washington Ave SE
Minneapolis, MN 55414

(612) 379-8888

304 Room Hotel

www.graduatehotels.com

Managed By

Our Hotel

Graduate Minneapolis is more than just a place to lay your head. While you’re with us, tee off in our Topgolf Swing Suite, grab a cocktail at The Beacon, our laid-back restaurant and bar, and get your heart rate up on one of the Peloton bikes in our first floor gym. We’re the perfect spot for Gophers – and their dogs! Pets stay free at Graduate Hotels.

Nestled in the heart of campus just a stone’s throw from Coffman Memorial Union and the Gophers’ stadium, we are home team central for golden get-togethers. Our lush lake house landscape is dotted in forest green, woodland toile, as well as Prince-ly details of custom paisley and a little red Corvette to bring you home. From meetings in town to campus meetups, the lobby is lounge-central for student hang time or some serious air hockey tournaments. Roving food carts serving local flavor (‘sota stuffed burritos, hand crafted hot cocoas and all-star spirits) drift amid the cozy communal tables, dramatic fireplace and woodsy backdrop.

From breakouts to breakfast, boardroom business or ballroom sized soirees, we can help plan your Minnesota meeting or Golden Gopher gathering for groups from 6 to 600. From customized wedding parties, creative catering and all the local charm and technology to make it memorable, we are here to help celebrate.