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About This Job

Job Description

We are seeking an engaging, friendly and detail oriented Front Office Supervisor to join our  team.  In this role you will be responsible for the front desk and night audit teams and leading shifts,  with a focus on guest and associate satisfaction. To be successful in this role you should have passion for delivering a superior service experience, and developing our associates. 


  • Recruit, interview and hire associates for front office positions.
  • Meet regularly with Human resources to review staffing, morale and any disciplinary situations/investigations
  • Train and support all associates and ensure performance in accordance with established hotel brand/Colwen standards 
  • Ongoing review of staff to ensure adherence to established policies and procedures
  • Conduct monthly reward and recognition meeting /celebrate hotel and associate achievements
  • Establish and maintain open collaborative relationships with direct reports, team members
  • Compliance with Federal & State Labor laws
  • Respond to inquiries concerning hotel policies and service
  • Receive and process advance registration payments
  • Send letter of  confirmation/return checks when registration denied
  • Greet VIP’s when applicable
  • Arrange for special services as requested
  • Enforce all cash handling, check cashing and credit policies
  • Verify banks and deposits at end of shift
  • Analyze rate variance, monitor credit report and maintain close watch on daily house count
  • Review daily front office work and reports generated by Night Audit
  • Tour public rooms, investigate disturbances and quiet agitators
  • Active participation in budgeting and forecasting to maximize hotel revenue and profits
  • Perform technical and administrative duties, including, but not limited to; Profit and Loss Statements, Analysis, Yield Management, Capital Planning and Payroll
  • Ongoing financial reports review to analyze budget, revenue and profitability targets and take action as needed
  • Participate in revenue management calls, sales calls and owner meetings
  • Identify areas of concern and develop strategies to improve performance
  • Coach and support hotel team to effectively manage occupancy, rates, wages and controllable expenses
  • Identify service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Balance cost controls with exceptional customer service and associate satisfaction
  • Manage vendor relationships and negotiate service agreements


  • At least one year front desk supervisory experience
  • Cash Handling experience
  • General Accounting knowledge
  • Completion of brand specific training as required by brand timeline
  • Excellent written and verbal communications skills
  • Strong Leader of people
  • Familiar with common computer software programs
  • Must be willing to work varied hours including nights, weekends and holidays

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V


About this Employer

Residence Inn/Fairfield Inn & Suites by Marriott Boston Logan Airport/Chelsea

200 Maple Street
Chelsea, MA 02150

(617) 889-9990

128 Room Extended Stay

Managed By

About the company

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Residence Inn

Residence Inn Marriott Boston Logan Airport/Chelsea is ideally located less than 2 miles from Boston Logan International Airport and minutes away from the historic city of Boston and accessible to public transportation. Our hotel boasts 128 beautifully appointed rooms and 1300 square feet of meeting space.

Fairfield Inn & Suites

Located under the same roof as the newly renovated Residence Inn Boston Logan Airport Chelsea, our dual-brand airport hotel features enhanced amenities provided by both powerful and trusted Marriott brands. Enjoy free parking and complimentary airport shuttle services to Logan Airport. Each of our modern guest rooms are well-equipped with free WiFi, luxurious bedding, and ample workspace. Additional amenities include on-site lobby bar and lounge, free breakfast, fitness center, indoor heated pool, and on-site laundry.