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About This Job

Job Description

We are seeking a friendly, customer service focused Front Desk associate to join our team. In this position you will be responsible for guest registration, making reservations, and providing guests with information about the hotel and the local area. If you have a knack for customer service and previous service related work experience, we’d like to meet you.

GENERAL RESPONSIBILITIES

  • Operate the front desk and assist guests with inquiries and other needs during pre-arrival, registration, stay, checkout and post-departure.
  • Provide exceptional guest service
  • Efficiently manages the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in; confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest requests and concerns
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned, you may be required to perform a variety of different job duties and functions in various departments during the course of a shift

Qualifications

  • One year of related experience, hotel preferred
  • Excellent verbal and written communications skills
  • Excellent organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Ability to learn computer software programs and operate property management system
  • Willingness to work a 7 day rotational schedule, including nights, weekends and holidays

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/V

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About this Employer

Residence Inn/Fairfield Inn & Suites by Marriott Boston Logan Airport/Chelsea

200 Maple Street
Chelsea, MA 02150

(617) 889-9990

128 Room Extended Stay

www.marriott.com

Managed By

About the company

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

Residence Inn

Residence Inn Marriott Boston Logan Airport/Chelsea is ideally located less than 2 miles from Boston Logan International Airport and minutes away from the historic city of Boston and accessible to public transportation. Our hotel boasts 128 beautifully appointed rooms and 1300 square feet of meeting space.

Fairfield Inn & Suites

Located under the same roof as the newly renovated Residence Inn Boston Logan Airport Chelsea, our dual-brand airport hotel features enhanced amenities provided by both powerful and trusted Marriott brands. Enjoy free parking and complimentary airport shuttle services to Logan Airport. Each of our modern guest rooms are well-equipped with free WiFi, luxurious bedding, and ample workspace. Additional amenities include on-site lobby bar and lounge, free breakfast, fitness center, indoor heated pool, and on-site laundry.

https://www.marriott.com/hotels/travel/bosfl-fairfield-inn-and-suites-boston-logan-airport-chelsea/