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Reservationist

Posted June 23, 2020

Parrot Key Hotel & Villas
Key West, FL
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About This Job

Opportunity:  Reservationist

Respond to telephone, email, internet inquiries, and employ sales techniques in order to secure and process reservations for guest accommodations in accordance with established guest service and sustainability standards.

Potential Career Path

Reservations Manager – Front Office Supervisor – Front Office Manager

Essential Job Functions

  • Answer the telephone and greet prospective guests in a friendly manner.  Respond to callers’ inquiries and requests.
  • Respond to email and internet inquiries promptly and accurately.
  • Provide accurate information regarding availability, accommodation types, transportation to and from hotel, room rates, and hotel amenities.
  • Assign reservations based on guest preferences and availability; provide confirmation number.
  • Input and retrieve data using thecomputer reservation system utilizing codes for efficiency.
  • Answer questions regarding hotel facilities and services, airline partnerships, local attractions, directions, etc.
  • Communicate applicable deposit and guarantee policies as requested.
  • Handle complaints in a tactful manner and negotiate resolutions such as alternative accommodations when hotel is sold out.
  • Promote Hersha Hospitality and brand-specific marketing programs.
  • Follow sustainability guidelines and practices related to HHM’s EarthView program.
  • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
  • Perform other duties as requested by management.

Position Requirements

  • High school Diploma or equivalent.
  • Previous customer service experience preferred.

Work Environment and Context

  • Work schedule varies and may include working on holidays and weekends.
  • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

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About this Employer

Parrot Key Hotel & Villas

2801 N. Roosevelt Boulevard
Key West, FL 33040

(305) 809-2200

148 Room Hotel

www.parrotkeyhotel.com

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Our Luxury Waterfront Hotel

Parrot Key Hotel & Villas is back and better than ever. With glimmering pools, hammocks and cocktails — the island life awaits…

We have a brand new, refined, and completely refreshed look while still staying true to our original Key West spirit. While the full experience won’t be complete until the New Year (guests are going to love The Grove Kitchen & Bar, we promise it’ll be worth the wait), we’re excited to welcome travelers to stay with us and preview Key West’s newest island getaway. 

We invite visitors to come see us and enjoy little preview of what’s to come at a special preview rate. Our guest rooms are complete and awaiting your arrival. Our poolside Tortuga Bar, open for our preview period, is also open and ready to pour favorite island cocktails.