FUNCTION:

Responsible for providing clean and immaculate hotel guestrooms that meet the expectations of the guest and the established standards of the brand and company.

RESPONSIBILITIES:

• Ensures complete guest satisfaction.
• Responsible for investigating guest complaints.
• Responsible for follow-up with Guest complaints and requests.
• Responsible for providing clean guestrooms.
• Responsible for sweeping, scrubbing, waxing, and polishing floors within the guestrooms, and public areas of the hotel.
• Responsible for vacuuming hotel guestrooms.
• Responsible for emptying guestroom wastebaskets and clean ashtrays.
• Responsible for washing windows, mirrors, door panels, and sills.
• Responsible for replenishing guestroom amenities and supplies, i.e. tissue, soaps, shampoos etc.
• Responsible for ensuring that Quality Standards and Service are maintained for Property, Product and People.
• Responsible for ensuring that Quality Standards are met for brand expectations.
• Responsible for developing a critical eye for detail and perfection.
• Responsible for security of guestroom and its contents.
• Responsible for performing “other duties” as assigned by management.

TECHNICAL EXPERIENCE:

• Must have basic knowledge of sanitation requirements/controls and applications of relevant chemicals.
• Must have knowledge of brand standards and Corporate policies applicable to housekeeping, especially those relating to safety and security of guest and hotel property.
• Must have the ability to stand, walk, bend, reach and move continuously to clean rooms

PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:           

• Physically mobile with reasonable accommodations.
• Must be able to lift and carry upwards to 25 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at assigned desk area.
• Manual dexterity and coordination to operate office equipment, including 10 key adding machines, personal computers, fax machines, and photo copiers.
• Read, write, speak, and understand English.
• Operate in mentally and physically stressful situations.
• Respond to visual and aural cues
• Work in cold & hot temperatures