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Night Auditor

Posted July 24, 2020

Inn at WinStar
Thackerville, OK
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About This Job

Night Auditor

FUNCTION:

Responsible for posting and balancing room folio charges. Maintain files and reset systems for next day operations. Greets and assists with late guest arrivals and departures by handling guest check-ins and check-outs while providing prompt and courteous service, including receiving telephone calls, guest requests, guest reservations, fax and ensuring complete guest satisfaction during PM shift.

RESPONSIBILITIES:

•      Run audit reports/journals from Front Office Systems.

•      Prepares daily revenue reports by auditing system accounts and journals.

•      Makes corrections and adjustments and handles all computer problems that might occur throughout shift.

•      Input all revenue, expenses, and allowances to generate the daily reports such as the Guest Ledger Summary.

•      Balances all revenue and settlement accounts nightly, maintain files and reset the system for next day operations.

•      Ensures that all reports and back-up vouchers are complete and filed properly.

•      Ensures that all necessary copies of documents/back-up and reports of daily work are sent to the proper person handling A/R, A/P, and Payroll.

•      Reviews and corrects discrepancies in the Front Desk System.

•      Ensures complete guest satisfaction.

•      Check-in and check-out of the guest.

•      Complete guest registration process.

•      Must be familiar with computer systems for guest reservation information.

•      Must verify and imprint guest credit cards for authorization.

•      Must be well versed in cash handling and accurately balance house bank.

•      Assigns guests rooms based on preferences and availability.

•      Drives the Revenue Management process.

•      Handling guest concerns in a tactful manner and achieving resolution.

•      Answers questions in regards to the hotels facilities and services.

•      Answering telephones and booking reservations.

•      Answering Guest inquiries i.e. directions.

•      Recommending local area restaurants, points of interest, or needs for transportation.

•      Handling guest needs.

•      Maintaining cleanliness of front desk, lobby and back office.

•      Following up with Guest check-ins, complaints, and other requests.

•      Interacting with other departments and employees to ensure a good working relationship or for guest needs.

•      Understands all Emergency procedures for incidents, accidents, fire, safety, or criminal activity.

•      Participates on the hotel Safety Committee.

•      Ensures that Quality Standards and Service are maintained for Property, Product, and People.

•      Must be able to work all shifts or varying schedules to support business needs.

•      Ensures Security for the hotel’s customers, employees, and property assets.

•      Supports established policies and procedures for WinStar World Hotel and the hotel’s brand.

 

 

Benefits

Full-time employees are eligible to participate in the company medical, dental, vision, Life and 401K plans.  Paid vacation and personal time off.      

compensation: 11.00

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About this Employer

Inn at WinStar

21943 Casino Avenue
Thackerville, OK 73459

(580) 276-1346

Managed By

The Inn at WinStar

Recently renovated with beautiful accents and modern amenities, The Inn at WinStar is perfect for those looking for comfort and convenience in a smaller intimate environment. The Inn offers a variety of lovely amenities for guests to enjoy including spacious accommodations, pet-friendly rooms and 24-hour shuttle service. Suites are also available for an even more comfortable experience. Compliment your WinStar experience by staying at this quaint and cozy inn.