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Night Auditor Part-Time

Posted July 25, 2020

Residence Inn Greensboro Airport
Greensboro, NC
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About This Job

Position Summary:

Provide excellent service to anticipate the guest’s needs and exceed their expectations. Responsible for the total desk operation: Act as Manager on Duty, respond immediately to guest requests. Represent the hotel in the late evening and early morning hours, maintain thorough communication with management staff.

Essential Functions:

  • Provide the highest quality of service to the guest at all times.
  • Assist in maintaining public areas of the hotel in a clean and orderly condition.
  • Greet and register guests and provide room assignments accommodating special requests whenever possible.
  • Handle guest check-ins and check-outs efficiently and in a friendly and professional manner.
  • Have a thorough knowledge of the property and community.
  • Assist guests with general services such as check cashing, making change, and answering any general questions pertaining to such things as hotel services, shopping, dining, entertainment, and travel directions.
  • Attend to special service requests including securing of valuables for guests and delivering complimentary amenities.
  • Represent the hotel in regard to guest complaint and situations that require immediate attention.
  • Meet with Guest Service Rep/Front Desk from prior shift to ensure all pertinent information was passed along in the pass on log.
  • Organize shift and review remaining reservations that are to arrive. Verify that all updated contingency reports have been run.
  • Print registration cards for next day arrivals. Verify guaranteed no-shows and complete walked guest report. Ensure that credit card draft capture is in balance. File credit cards, keys and completed reports.
  • Nightly backup property management system on tape and store in the safe.
  • Post room charges, food and beverage charges, phone charges, compute guest bills using property management system, collect payment following all cash handling procedures as required by the property.
  • Maintain a Daily Variance Log to be reviewed by management daily.
  • Walk hotel on a regular basis to ensure the safety and security of guests.
  • Report any outdoor light outages/public area lighting outages as necessary.
  • Deliver express check out receipts under guest room doors.
  • Deliver daily newspapers to all guests.
  • Assist in setting up breakfast and making early morning coffee.
  • Prepare end of the month reports and documents for Management.
  • Keep lobby area clean and presentable.
  • Prepare AM Housekeeping Status Report; record same day check-outs, ready rooms and rooms out of order. Prepare Newly Vacated Rooms report for Housekeeping showing early departures.
  • Report to Guest Service / Front Desk or Assistant General Manager at the end of your shift, reporting any unusual conditions and occurrences as well as updating the pass on log.
  • Be able to lift and carry 30lbs.; push and pull 60lbs.
  • Other duties as assigned, of which the employee is capable of performing.

Requirements:

  • High School Diploma, GED or 2+ years experience or an equivalent combination of education and experience.
  • Must have proficient communication skills in English to communicate with guests, staff, vendors, and management.
  • Must have basic knowledge of general cleaning principles, use of cleaning products and operation of standard cleaning equipment
  • Ability to use various office and accounting software.
  • Ability to develop management reports, accurately report information, and deliver projects on time.
  • Able to work evenings, holidays, and weekends as needed.
  • Commitment to exceptional guest service
  • Great positive attitude
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About this Employer

Residence Inn Greensboro Airport

7616 Thorndike Rd.
Greensboro, NC 27409

1-336-632-4666

116 Room Extended Stay

www.marriott.com

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Greensboro is home to A&T College & High Point University

Residence Inn Greensboro North Carolina Airport Hotel will help you feel right at home, in our spacious all king-suite property. Whether you are in the Greensboro/High Point/Kernersville areas on business or pleasure, visiting The University of North Carolina Greensboro, or attending the High Point Furniture Market, you've selected the right hotel! Located only 3 miles from the Piedmont Triad Airport our complimentary airport shuttle service provides convenient access for our guests. We are seconds from Interstate 40 and Hwy. 68, so driving is simple to neighboring cities such as Winston Salem, Raleigh, and Charlotte. The hotel is convenient to many popular attractions such as the Greensboro Coliseum, the Aquatic Center, International Civil Rights Museum, and local business: such as Volvo, Quarvo, and TE Connectivity. The Residence Inn Greensboro Airport provides all the comforts of home, whether you are staying for a few nights or lounge