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Night Auditor Part-Time

Posted June 26, 2020

Holiday Inn Boston Logan Airport Chelsea
Chelsea, MA
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About This Job

Job Description

We are seeking a friendly and detail orientated Night Auditor to join team. This is an overnight position is responsible for balancing the hotel transactions and closing out the day; responding to guest requests and maintaining the cleanliness and appearance of the front desk area.  

GENERAL RESPONSIBILITIES:

  • Efficiently manage the operations of the front desk, ensure check in and check out is timely
  • Warmly and professionally welcome all guests
  • Process guest check-in; confirm reservations, assign guest rooms
  • Treat requests with professionalism, tact, and courteous manner; act with a sense of urgency
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Maintain knowledge of hotel policies including rates, discounts, special offers and community events
  • Maintain knowledge of upcoming events, local area and hotel offerings
  • Ensure prompt delivery of billing to guests
  • Ensure accuracy of daily closing reports
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Communicate with Lead Audit team relating to daily closing and issues
  • Discreetly handle confidential guest information
  • Complete end of day balancing, run night audit
  • Ensure lobby and shared areas are neat and orderly
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls
  • Perform other related duties as assigned

Qualifications

  • Three to six months related experience, hotel preferred
  • Cash Handling and general accounting knowledge 
  • Excellent verbal and written communications skills
  • Excellent organizational skills and attention to detail
  • Superior interpersonal and customer service sills, ability to deal with difficult guests
  • Familiarity with local area, ability to provide directions and maps to local attractions and destinations
  • Proficient with Microsoft Office Suite and common computer software programs
  • Overnight work schedule required 
  • Willingness to work a 7 day rotational schedule weekends and holidays

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V

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About this Employer

Holiday Inn Boston Logan Airport Chelsea

1012 Broadway
Chelsea, MA 02150

(617) 884-3330

124 Room Hotel

www.ihg.com

Managed By

About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

For additional information about our company,  please visit our website at www.colwenhotels.com

Our Hotel

A Brand New Boston Airport Hotel! Sitting just 2.4 miles from Logan International Airport and just a short drive away from downtown Boston. With convenient access to US RTE 1, RTE 16 and Interstate 93, guests can explore the greater Boston area with ease, or relax in the picturesque setting of Chelsea's Mill Creek.

Take advantage for our free airport shuttle for your Boston Logan airport travels. Vacationers can discover top attractions like TD Garden, Fenway Park, Faneuil Hall, the Boston Aquarium, Boston Casino and Copley Place. While corporate travelers can attend meetings onsite, at our local businesses or events at the Boston Convention & Exhibition Center. Finish up the workday with fast, free WiFi and flexible workspaces. After a busy day, retreat to modern thoughtfully designed guestrooms with comfortable beds and 49” HDTVs premium channels.

Guests can also enjoy unique amenities including a heated indoor pool, a 24-hour market, onsite laundry facilities, a full service business center, and free parking. Take the stress out of traveling with our free airport shuttle operating daily from 4 a.m to 2 a.m. Elevate your travel experiences at Holiday Inn Boston Logan Airport where guests are welcomed with a stylish open lobby concept where the lobby, bar and lounge become a space where people can sip, dine and unwind.