Search 8,497 current hospitality jobs

Front Desk Receptionist

Posted June 26, 2020

Hotel Retlaw
Fond du Lac, WI
Apply
Boutique hotel in the heart of Fond du Lac looking to hire a full-time Front Desk Receptionist.

About This Job

Benefits

  • Discounts at Espresso Cafe and Wine Bar, Jazzmine's Brasserie, and Quintessence Spa.
  • Hotel Room Discount for family and friends.
  • Wyndham Hotels & Resorts discounts. 
  • Gym Membership discount.
  • Employee Meals.
  • Health, Medical, Vision, and Life Insurance.
  • Flexible Scheduling.
  • Paid Time Off
  • Jury Duty Pay
  • Bereavement Pay
  • Meeting Pay

The ideal candidate for this position

  • Has attention to detail.
  • Is able to work a varying schedule. Shifts consist of 7:00 am to 3:00 pm, 3:00 pm to 11:00 pm, and 11:00 pm to 7:00 am. Hotel is operational 24 hours a day, 7 days a week, 365 days a year. 
  • Exhibits professionalism interacting with guests and staff members.
  • Appreciates the opportunity to be of service.
  • Able to stand for the entire shift.
  • Exhibits reasonable and sound judgment when interacting with guests and solving issues that may arise.
  • Has care and joy for assisting and interacting with guests.

What you will be doing

Position Summary

The Front Desk Receptionist is a central part of the Front Office Team whose main objective is to ensure our guests have a smooth arrival and departure experience. As the first and last impression of Hotel Retlaw, this high-profile department carries a special responsibility. The Front Office is also the natural place where guests direct comments, questions, suggestions, and concerns. 

Responsibilities

  • Checks in guests in an efficient and friendly manner, using guest names whenever possible. Assures that guest is assigned the type of room requested and the correct rate is charged. Issues correct keys to the guest.
  • Checks out guests at end of stay. Ascertains guest satisfaction, collects keys, posts late charges, and presents the final statement to guests. Settles final statement accurately through credit card or cash transaction
  • Maintains a balanced bank assigned by the hotel. Makes change. Reconciles all transactions at the close of each shift.
  • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person and by phone.
  • Utilizes a variety of computer systems to check guests in and out, run daily reports, and select and block rooms for arriving guests.
  • Works harmoniously and professionally with co-workers, supervisors, and managers.
  • Accepts reservations, changes, and cancellations in the absence of the Reservations Department. Can answer guest calls and direct them appropriately in the absence of a Hotel Operator.
  • Keeps logs, reports, and shift lists up to date at all times.

Hotel Retlaw is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. 

compensation: $12.00 per hour

Apply

About this Employer

Hotel Retlaw

1 North Main Street
Fond du Lac, WI 54935

(920) 204-0400

121 Room Hotel

www.thehotelretlaw.com

Follow us:

Managed By

Our Hotel

Originally opened in 1923 and re-imagined in 2019, Hotel Retlaw, the flagship property of Legendary Hotels, is a timeless classic, reborn and updated for today’s modern traveler. As the area’s newest and only luxury hotel, we are proud to be an anchor in the revitalized downtown Fond du Lac.

Featuring 121 guest rooms and suites, we invite guests and patrons to enjoy a completely new hotel. Our hotel amenities allow guests to make the most of your time. From our farm-to-table Jazzmine’s Restaurant to our luxurious Quintessence Spa, and the Espresso Café & Wine Bar, we offer endless possibilities to enhance your stay.

Why people like to work here

Our associates are offered many benefits while being a team member of Hotel Retlaw. The following is a list of some of the benefits our associates enjoy the access of while being part of our team.

  • Discounts at Espresso Cafe and Wine Bar, Jazzmine's Brasserie, and Quintessence Spa.
  • Hotel Room Discount for family and friends.
  • Wyndham Hotels & Resorts discounts. 
  • Gym Membership discount.
  • Associate Meals.
  • Employee Assistance Program.
  • Health, Medical, Vision, and Life Insurance.
  • Flexible Scheduling.
  • Vacation, Sick, Jury Duty, Bereavement, and Meeting Pay.

What our employees say

The following are some of the nice words our associates have said while working here.

Engaging Work Environment!
(Current Employee) - Fond du Lac, WI - August 14, 2019
I enjoy working at Hotel Retlaw for many reasons! The work environment is fun, engaging, and fast-paced. There is always something new to be learning. My co-workers and the management team are always supportive and helpful! There is also a delicious and free lunch every single day.
Great work environment!
(Current Employee) - Fond du Lac, WI - August 12, 2019
This is a place where everyone comes together to help each other. Management only wants to see people grow and better themselves. It has some amazing benefits, especially if you are in the foodservice industry.
Empowering Environment
(Current Employee) - Fond du Lac, WI - August 8, 2019
The direct managers are respectful and easy to talk with, free meals, free coffee, and soda, great benefits, flexible with schedule. Plenty of opportunities to take on various duties and for growth.
Good people, but sometimes stressful on wedding or event nights
(Current Employee) - Fondulac - November 13, 2019
Great people to work for, good benefits, management is nice, free meals every day pay is not bad for my title. It does get more stressful on wedding and event nights.
Great Opportunity
(Current Employee) - Fond du Lac, WI - February 19, 2020

Friendly Co-Workers. Delicious employee meals supplied daily. Flexible scheduling. Above-average pay for the area. Also, since the Hotel is less than a year old you get exposure to higher-level management tasks and responsibilities which is extremely useful for personal growth.