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Assistant General Manager

Posted June 26, 2020

The Row Autograph Collection Hotel at Assembly Row Somerville
Somerville, MA

About This Job

Job Description

The Row Hotel at Assembly Row, Autograph Collection is seeking a dynamic hands-on, passionate, results-driven Assistant General Manager to join our leadership team.

Reporting to the General Manager, the Assistant General Manager is responsible for day-to-day hotel operations. In this role you will be responsible for providing impactful leadership and support to the team, quality assurance, driving exceptional guest service standards, superior guest satisfaction, and associate development and engagement. Successful candidates will have prior hotel leadership experience, working knowledge of financial statements and internal controls. This is a roll-up your sleeves role that when necessary, will require you to work in all departments to support and lead the team.  This is not a manage from the office type of opportunity. 

Responsibilities and Duties Include but Not Limited to the Following:

  • Direct involvement in the day-to-day hotel operations including Front Office, Housekeeping, Food & Beverage, and Maintenance.
  • Recognize service issues and trends. Facilitate creative solutions to overcome obstacles and insure continuous guest satisfaction results
  • Actively participate in revenue management and strategy meetings
  • Participate in recruiting, hiring and the ongoing evaluation of team members.
  • Ensure that team members receive effective and impactful ongoing standards of service and skills training to consistently deliver a high level of service to guests.
  • Create and maintain a professional, respectful and engaging work environment for hotel associates that fosters a professional, respectful and fun environment.
  • Drive ongoing team member engagement/recognition initiatives.
  • Establish and maintain open collaborative relationships with direct reports, team members, and all property departments
  • Tour and inspect hotel on a daily basis and monitor property cleanliness, product quality and ensure achievement of service standards.
  • Liaises with the Finance Department to ensure strict adherence regarding company policies and controls.
  • Adherence to all brand and Colwen Hotels standards.


  • 5+ years of Hotel Operations Management experience -life-style or full service experience preferred
  • Possess both branded and non-branded experience a plus
  • Possess superior communication skills
  • Excellent time management skills, strong leader of people
  • Demonstrated passion for hospitality and service
  • Attention to detail and highly organized
  • Self-motivated and results-driven
  • Creative problem-solver and multi-tasker

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EEO M/F/D/V


About this Employer

The Row Autograph Collection Hotel at Assembly Row Somerville

360 Foley Street
Assembly Row
Somerville, MA 02145

159 Room Hotel

Managed By

About the company

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work?Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

About the hotel

The Row Hotel at Assembly Row welcomes you to the outskirts of Boston with noteworthy design, genuine hospitality and an uncompromising attention to detail. You’ll find us in the urban-forward neighborhood of Assembly Row in Somerville – close enough to the city, but far enough from the busy. Of the hotels near Boston, ours is exactly like nothing else, with an atmosphere that is both nostalgic and forward-thinking.  

Close enough to the city, but far enough from the busy. The Row overflows with uncommon interactions.

This is a destination to discover and not just a place to lay your head.

Uncommon energy.         Uncommon art.         Uncommon experience.