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Front Desk Agent Part-Time

Posted June 26, 2020

Holiday Inn Boston Logan Airport Chelsea
Chelsea, MA
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About This Job

Job Description

We are currently looking for a friendly, customer service focused Front Desk associate to join our opening team. This is an exciting opportunity for an individual ready to work in a fast paced environment and that have superb multi-tasking abilities. 

GENERAL RESPONSIBILITIES

  • Check-in and check-out guests
  • Make and confirm reservations
  • Process guest check-in; confirm reservations, assign room and activate room key
  • Answer all phone calls from guestrooms, outside lines, and internal call with proper telephone etiquette (all within 3 rings)
  • Assign room to guest request and preference whenever possible
  • Provide all guests with overview of hotel and amenities
  • Process all payments types e.g. charges, cash, checks, debit or credit cards
  • Process all check-outs
  • Follow all cash handling/banking procedures as per standard operating procedures
  • Discreetly handle confidential guest information
  • Coordinate with Housekeeping Department to track room readiness and communicate guest concerns if necessary
  • Run daily reports and check for accuracy
  • Complete assigned cashier and closing reports
  • Complete shift checklist
  • Balance and drop receipts according to prescribed accounting procedures
  • Ensure that all complaints regarding service and/or accommodations are investigated and resolved
  • Adhere to all Colwen and brand standards
  • Maintain STRICT key controls

Qualifications

  • Three to six months related experience
  • High School Diploma or GED
  • Cash Handling experience
  • General Accounting knowledge
  • TIPS Certification (within 6 months)
  • Strong Leader of people
  • Proficient in English language. 
  • Intermediate to advanced computer skills
  • Familiar with common computer software programs
  • Must be willing to work holidays
  • May require overnight stays
  • Some work in office
  • Must be willing to work varied hours

Additional Information

Colwen Hotels offers a comprehensive rewards and compensation package for eligible associates that includes:

  • Opportunities for advancement and career growth 
  • Warm and supportive work environment 
  • Competitive Wages 
  • Medical, Dental and Vision Insurance 
  • Company-funded Health Reimbursement Account 
  • Flex Spending Account 
  • Voluntary Life Insurance 
  • Short Term and Long Term Disability
  • 401(k) retirement plan with Employer Match after one year of employment 
  • Paid Time off Programs 
  • Holiday Pay 
  • Jury Duty Leave and Bereavement Leave
  • Hotel Discounts

Colwen Hotels is an equal opportunity employer. EOE M/F/D/VC

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About this Employer

Holiday Inn Boston Logan Airport Chelsea

1012 Broadway
Chelsea, MA 02150

(617) 884-3330

124 Room Hotel

www.ihg.com

Managed By

About Colwen Hotels

Are you interested in joining one of the largest and fastest growing hotel companies in the Northeast United States? Do you want to join an organization that recognizes your contributions and hard work? Do you want to be part of a company where you have the ability to develop and grow your career? If so, then look no further than Colwen Hotels!

At Colwen Hotels, we are on the lookout to engage the best and brightest hospitality professionals in the industry to join our incredibly service-driven and focused team. Our award-winning properties are made up of passionate, dedicated and energetic individuals who provide exceptional service to both our guests and their fellow associates. We approach each and every day with a “can do” attitude and what we like to call “stick-to-itiveness” that provides a level of service that creates memorable experiences for our guests. Equally as important, Colwen Hotels is committed to sustainability, responsibility and stewardship in the communities where we work and grow.

Colwen Hotels is part of a fully integrated organization that designs, builds, owns and manages branded and independent hotels in markets across the Northeast. With more than twenty operating hotels and nearly twenty more in various stages of construction and development, it is a very exciting time to join our team!

For additional information about our company,  please visit our website at www.colwenhotels.com

Our Hotel

A Brand New Boston Airport Hotel! Sitting just 2.4 miles from Logan International Airport and just a short drive away from downtown Boston. With convenient access to US RTE 1, RTE 16 and Interstate 93, guests can explore the greater Boston area with ease, or relax in the picturesque setting of Chelsea's Mill Creek.

Take advantage for our free airport shuttle for your Boston Logan airport travels. Vacationers can discover top attractions like TD Garden, Fenway Park, Faneuil Hall, the Boston Aquarium, Boston Casino and Copley Place. While corporate travelers can attend meetings onsite, at our local businesses or events at the Boston Convention & Exhibition Center. Finish up the workday with fast, free WiFi and flexible workspaces. After a busy day, retreat to modern thoughtfully designed guestrooms with comfortable beds and 49” HDTVs premium channels.

Guests can also enjoy unique amenities including a heated indoor pool, a 24-hour market, onsite laundry facilities, a full service business center, and free parking. Take the stress out of traveling with our free airport shuttle operating daily from 4 a.m to 2 a.m. Elevate your travel experiences at Holiday Inn Boston Logan Airport where guests are welcomed with a stylish open lobby concept where the lobby, bar and lounge become a space where people can sip, dine and unwind.