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Front Desk Supervisor

Posted November 26, 2020

Residence Inn Salt Lake City Airport
Salt Lake City, UT
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About This Job

It’s all about the people for you. You understand that your department is a critical, often first, touch point for guests. Your expert skill and natural ability to foster relationships ensures that your team’s ON it. You’re a wiz at juggling schedules. You know the groups and arrival times to staff efficiently, with operational ease top of mind. Fluid communications and accurate timely reporting keep departmental partners informed, enabling smooth operations and increased profitability. Ready to rise? Interstate’s Front Desk Supervisor position may be the perfect opportunity for your talent to shine and your career to elevate.

As Front Desk Supervisor, you will

  • Oversee the front desk staff to ensure optimal guest experience and smooth front desk operation. Pitching in, you attend to guest needs at the front desk. You know the property layout by heart to ably guide guests and answer questions.
  • Create an environment where motivated people want to join, learn, do their best, and advance. Oversee a diverse team of motivated desk agents by modeling the way, by training, empowering, and coaching throughout the employment lifecycle.
  • Keep a pulse on workflow, room status and group activity and effectively communicate info for well informed fellow departments, to increase team efficiency and overall productivity.
  • Help with security by ensuring cashier reports balance, banks and deposits are verified, and key control is monitored.

Fundamentals

A high school education or equivalent is required, with one to two years’ supervisory experience in hospitality or other customer-related position. You must have excellent verbal and written English communication skills, with a second language helpful.  The ability to access, retrieve and leverage info from the hotel property management system is expected. You must also be able to handle cash or credit transactions and have Microsoft Office and Excel proficiency. General office equipment and cash register operation knowledge is expected.

Interstate Hotels & Resorts is an equal opportunity employer that is committed to diversity and inclusion in all aspects of employment. Interstate Hotels & Resorts does not discriminate on the basis of age, race, gender, disability, veteran status, sexual orientation, gender identity or any other basis protected under federal, state or local laws.

Click here and here to navigate to the “EEO is the Law” poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3888 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

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About this Employer

Residence Inn Salt Lake City Airport

4883 West Douglas Corrigan Way
Salt Lake City, UT 84116

(801) 532-4101

104 Room Extended Stay

www.marriott.com

Our Hotel

The Residence Inn SLC Airport hotel located one exit west (3 miles) of the terminal, is a quick 10-minute drive from downtown, Salt Palace Convention Center and Maverik Center. Top-rated among hotels near Salt Lake City Airport and a TripAdvisor Certificate of Excellence Award winner, we offer complimentary amenities including 24-hour airport shuttle, property-wide WiFi and a hot breakfast buffet served daily. Guests love our pet-friendly suites with fully-equipped kitchens, flat-screen TVs and 50% more space than traditional hotel rooms. After a busy day in SLC, guests can mingle with good company at our evening RI Mix with free apps and drinks (Mon-Wed). Whether on a business trip or family vacation, we hope our guests will make sure to check out the city’s top sites including Miller Motorsports Park, Rocky Mountain Raceway and historic Temple Square. We offer true comfort and convenience at the Residence Inn Salt Lake City Airport hotel.