Posted July 29, 2020Canopy by Hilton Memphis Downtown
Discover and manage accounts to maximize account saturation and to identify and develop new business to ensure all revenue goals are achieved while achieving prescribed activity goals.
Summary of Essential Job Functions: Identify new customer prospects within prescribed vertical market segments using Hotelligence Business Solutions and other platforms.
- Effectively & enthusiastically present a compelling picture of Canopy both orally & in writing to prospective clients.
- Build relationships with prospective customers through initial solicitation, face to face meetings, shared meals, site visits to the hotel and other opportunities to engage.
- Prepare information for, meet with and entertain clients as deemed appropriate by potential business from that account.
- Develop customer loyalty and increase volume through total account management including BTS and Group management.
- Maximize revenue by selling to client’s needs, using prescribed selling techniques.
- Effectively qualify business opportunities.
- Attend relevant networking events to meet business influencers and represent hotel
- Log all activity, client data and booking information in Delphi.fdc
- Communicate client needs internally to departments.
- Travel as needed to conduct outside calls, promote the hotel & review competition. Represent hotel at trade shows. Set up exhibits involving bending, stooping, lifting and reaching overhead.
- Comply with attendance rules and be available to work on a regular basis.
- Perform any other job-related duties as assigned.
Abilities Required: Must have the ability to communicate in English. Self-starting personality with a positive disposition. Maintain a professional appearance in concert with the Canopy brand and manner at all times. Communicate well with guests. Must be willing to pitch-in and help co-enthusiasts with their job duties and be a team player. Candidate will possess knowledge of hotel structure and how all departments interact and the ability to effectively communicate with clients and guests in a friendly, enthusiastic and positive manner, in order to solicit business, meet client needs and resolve complaints. Ability to move throughout the hotel to conduct site inspections is required.
Customer Satisfaction: Our guests are what we are about. One of the keys to a positive guest experience is positive interaction with Canopy Memphis Downtown Enthusiasts. It is essential that you remain professional at all times, and that you treat all guests and enthusiasts with courtesy and respect, under all circumstances. Every Canopy Memphis Downtown Enthusiast is a guest relations ambassador, every working minute of every day.
Work Habits: In order to maintain a positive guest and enthusiast experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.
Safety & Security: The safety and security of our guests and associates is of utmost importance to Canopy Memphis Downtown. Every enthusiast should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns. NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the enthusiast supervisor. Furthermore, this description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an at will associate.
Qualifications Behaviors Preferred:
Team Player: Works well as a member of a group
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrity
Goal Completion: Inspired to perform well by the completion of tasks
Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
Self-Starter: Inspired to perform without outside help
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Required - 2 years: Previous Sales Manager Experience
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor s legal duty to furnish information.
We’re in Downtown Memphis, next to Autozone Park and a half-mile from FedEx Forum Arena. The Memphis Music Hall of Fame is five minutes away and we’re under a mile from Mississippi River Park and the Memphis Rock ‘n’ Soul Museum. Graceland, home of Elvis Presley, is a 15 minute drive. Enjoy our restaurant, fitness center. WiFi’s on us.